Fetch | Pet Insurance Review

My pet test positive for Giardia and Fetch Pet Insurance denied the claim. They said because he experienced diarrhea before, there is an exclusionary period of 365 days before diarrhea can be claimed. This is beyond nonsensical given dogs get diarrhea for multiple reasons from something small as changing their food to them eating something they should not have or in my case he contracted a parasite. When I reached out to customer support, they kept reiterating their policy and would refuse to acknowledge we are discussed Giardia, not diarrhea. Their suggestion was for me to get more documentation for a reassessment. They already have all of my pet's medical records since the day I adopted him. They couldn't tell me what additional information to provide when I asked for some guidance. I am at a loss for this situation for something as simple as this claim.

Having learned the hard way, I am sure to have pet insurnace on my dogs now. I have always used manypets.com, trupanion, or embrace. I shopped around due to price and found a lower price with fetch....I was also reminded that you get what you pay for. None of my other insurance companies that we refer to have ever taken more than 48-72 hours max from the time a claim was submitted until the reimbursement hit the bank account. Not true here. 7 days later after a simple wellness exam and the claim is still "in review" and the customer service rep that I tried to chat with about it was just cold. This company isn't worth saving a few dimes and nickels over. I'll be referring my patients and my own dogs to trupanion or many pets going foward - they've put their money where their mouth is and didn't give me some made up run around. I feel foolish for thinking a less expensive company could give us the care that others did.

I was unsure if I wanted pet insurance, if it would be worth it, how to choose a company, but Fetch has been true to its word and the policy since the start. The policy is very clearly written and laid out. Their terms are fair. I love that services like physical therapy is covered, that I can pay annually instead of monthly for the entire premium, that I can use chat features to talk with representatives, and that I can upload documents via the app. My dog will have Fetch insurance for the rest of her life and any future fur babies are going to be signed up right at the start!

I have been with Fetch Pet Insurance since 2020 and have nothing but great feedback to share. My 3 pets are under their policy. I have needed to use it twice within these three years, and Fetch made the process very smooth, approving my claims in less than 2 weeks in both situations. The App is straightforward to use. Their customer service is always available and professional. I am 100% satisfied and sure I made the best choice for my pet's insurance. I feel safe with Fetch Pet Insurance, knowing they got my back regarding vet bills to keep my furry angels safe. Forever their client.

You're glad you can help me take care of my pet??? Really??? YOU SUCK!!! You are a typical insurance company that profits on the people who pay their premiums on time, but truly get nothing for their money!!! You pull on the heart strings of people who choose to take care of their pets over neglecting them. Your "under the microscope" crap for claims really sucks. You need to do the work, not the people paying for your insurance. You want office notes from the vet, you get them!!! Start taking care of the people who pay their premiums. Your reimbursement policies suck! Glad your profits are up! That's more important than anything!!! I'll be seeking new Pet Insurance with another company!!!!