Fetch | Pet Insurance Review

Great and patient service. She stayed on the phone with me until everything had been completed!! And

If you are thinking about buying a policy from "Fetch Pet Insurance" "BUYER BE WARE". This company can find more ways not to pay you. I have submitted 7 claims during the last 10 mos. totaling almost $2k but I only have received $104 in return. Don't waste your money. It takes forever to get them to respond to you and next to impossible to actually talk with a real person. I shall be posting on Yelp, Facebook, and any other social media sites to warn people of this company. Needless to say I won't be renewing my policy with them.

I bought my insurance for my dog Bruno as a puppy. He had no issues until he turned 6yrs old when he needed major back surgery, at 7 he had a torn ligament on his knee and most recenty at 8 he had major bladder and kidney issues. Unfortunately he passed away Nov 1 and the team not only kept me on the plan throughout all his surgeries, they never said "sorry we need to cancel your insurance". I am forever grateful!!! My Bruno meant everything to me and I would do anything in the world to keep him healthy and safe. If I ever find the heart to get another pet, Fetch will be the place to go. I recommend them to anyone I meet that has a pet. Thank you from the bottom of my heart.

I bought this insurance at the same time I bought my puppy. Unfortunately I had to make an emergency visit within the first month. I thought I would see a big rate hike due to this early incident but my worries were unfounded. They even paid for his recent issues with his anal glands. They have made everything so easy, fast, and convenient. Great communication. My dog has just turned two and we are definitely keeping our insurance. Thank you to the Fetch team.

I just purchased my first ever pet insurance policy from Fetch (after weeks of pouring over different companies/policies) and I called to ask for a few points of clarification. However, I got so much more than that. Amanda, the woman who took my call, was perhaps the best customer service rep/insurance broker I have ever spoken to. Positive, helpful, and genuine—going above and beyond the questions I had, she genuinely seemed to care about the wellbeing of my dog and provided information I will need relative to seeking veterinary care, the questions I should ask the vet, the best practices to receive prompt reimbursement and she was even knowledgeable about veterinary care in my state (New York) even though she lives in the south! I have had nothing but positive experiences with this company thus far, and their customer service is seriously off the charts. 10/10 recommend. Thank you Amanda! And Fetch.