Fetch | Pet Insurance Review

Claims filed and info about how it’s going updated regularly.

Claims take much longer than suggested and is unacceptable , the requirements that the reviews ask for are not available to the client so why are they trying to get the client to retrieve them ? This is just a way to delay or refuse a claim. Having a vet in the family who uses fetch and recommends them, has forwarded the info for claims to them and still they are unable to find the reports ? What’s up with the fetch people? The initial sales are all on line so many details are not discussed nor available in a clear manner. What is covered is only clearer not perfect after you start your program. That’s too late to recognize there is something else available for additional coverage. The structure is not clear. In the future if things are not handled in a timely manner I will be looking at other options. Records and reports were forwarded three times but the same requests for the past history was required on each claim . Why. The puppy was only 7 months old ! Where is your storage history entered and saved. May help your review complete their job more efficiently. So far I’m not impressed. The representative I finally spoke to was difficult and had an attitude that this was my problem and it was something I needed to do. However in the end it was fetches responsibility. Change the attitude of your phone representatives . They are your only personal contact with your clients or you may loose clients.

Emi the fetch agent I spoke to was amazing. She answered all of my questions and gave me great advice as to when the time comes the best way to file a claim and information about my deductible. Also uploading my cats' medical records on the website was a breeze and the phone app is user friendly.

I submitted a claim on Thursday evening and got my reimbursement by the following Tuesday! Now that was fast!! I accidentally opened a second policy instead of adding to current policy and the staff has been very helpful in getting my claims in the correct policy. That’s been a huge relief! Thank you to everyone for their continued help and support

This is my first time to avail a pet insurance to be honest and one lady agent called and we had a blast talking to each other her name is "AMANDA" she was so helpful, she explained everything that I need to know, honestly, I just told myself...Okay, okay and more okay Lol! great experience, and I just hope that everything goes well to everyone including my pet Arya. Overall experience? 5 STARS. I hope y'all continue with y'all great customer service and keep up the good work y'all. Take care and Have a bLessed Day:) Ma. Richards