Fetch | Pet Insurance Review

I’ve had a policy with Fetch for two years now. I’m giving two stars because their reimbursement process is fair and we’ve not had major issues. Honestly, I always thought that if that part is fine, what else could be wrong with an insurance company. Keep reading… The company has a serious lack of respect for its existing customers. With the first renewal, the premium went up by over 10%. I wrote to them but they said it was take it or leave it. I get it, it’s their price and I bite the bullet. Now, this year, they sent me a renewal notice with significant different terms (reduced the coverage from 90% to 70%), and there is no option to go back to 90%. They are still selling the policy with 90% coverage to new users, but I don’t get it for renewing. Seems quite unfair. This should not be acceptable to anyone. There are many companies out there and I’m not sticking with one that dictates their terms on me. UPDATE: Fetch mentioned that claims can affect the changes. Well, I've had ZERO claims in the last year, so that's not only irrelevant but also incorrect. It's obviously a canned response, because it's pasted twice. Reducing this to one star due to this extremely poor response.

Fast review and repayment ***** I’m so glad that I got this insurance

Quick response to our claim.

Fetch makes it extremely easy to pick a plan that works for you so you know what to expect when you need it. It’s also easy to file a claim. They tell you what documents you need to provide to support the claim. Once submitted, they give you status updates often so you don’t have to wonder what’s going on. I’m happy to see their new pharmacy as well. I have checked the prices of the drugs my dog currently takes and prices are cheaper than what I pay.

The process took a little longer than stated but the process was simple and no hassle. Glad I have the coverage to make sure my girl has the care she needs.