Fetch | Pet Insurance Review

Leah is nothing short of amazing. She is extremely knowledgeable in all aspects of pet insurance, very friendly and easy to talk to, and professional. She knows the full name of both of my baby girls (Ava & Molly). She deserves 10 stars. V/R Jamie McCarthy

going to move to another provider - they don't cover regular claims

I am writing to express my deep disappointment with how my claims were handled. As a responsible pet owner, I chose your company expecting reliable support during difficult times. However, the denial of my claim has left me frustrated and questioning the value of the coverage I purchased. The issue with my pet did not start until months after we purchased the insurance, so we fully believed we were eligible for coverage. There was no attempt to simply take advantage of the insurance—we enrolled because we wanted to ensure our pet had the best care possible. Unfortunately, the claims denial has made it feel as though the protection we signed up for was not actually there when we needed it most. Your company promotes having the “most comprehensive pet insurance,” yet our experience has not reflected that promise. How does this level of service align with the coverage you claim to provide? From my experience, it looks like your policy was crooked—designed to collect premiums while avoiding legitimate payouts. Pets are family, and when pet owners turn to insurance for help, they deserve fairness and compassion—not unexpected roadblocks. I hope you will take this feedback seriously and consider how you can better support the pet owners who rely on you.

Rachel was very helpful. The claim was done so fast with no hassles at all. I am so happy i have this for my fur baby!

This time my claim was handled fast. I appreciate the prompt attention.