Fetch | Pet Insurance Review

I highly recommend Fetch insurance for your furry loved ones. Customer service is excellent and payouts are quick -- I usually receive payment for a claim within 2 weeks and sometimes sooner. My husband and I have been Fetch customers since 2015 (when they were PetPlan) and have been 100% satisfied with their coverage of 3 dogs since then. Wouldn't go anywhere else!

It was easy to submit my claim and I received my refund in a timely manner.

Payments made in a timely manner. Glad my pet is covered. Not cheap by any means, but thorough

When this company was PetPlan they were wonderful. I had joined prior to 2012 and when my cat Franklin went into decline PetPlan was supportive and offered the assistance I needed in covering his care and finally his cremation. When we rescued another cat after Franklin passed on in 2015, I immediately enrolled him with PetPlan. I had no idea that when PetPlan changed to Fetch in 2022, they had changed their policies. Jonesy was a very healthy and happy Tuxedo kitty who sadly took a quick decline at the end of July. He had no reason to go to the vet prior "just because." We had adopted him as an adult so he was neutered and had been with a family so had his original shots etc. How utterly shocked and horrified am I now that Fetch has denied ALL CLAIMS over not having superfluous annual visits that were not a part of the original insurance plan. After paying for insurance for 8 YEARS they have no decency in helping out with three invoices. They happily took almost $6,000.00 from me for insurance coverage knowing that I would never be able to receive any reimbursement. I will NEVER recommend this company to ANY PET PARENT.

Emails and texts show progress of claim. There is a fast turnaround for receiving claim money after it’s reviewed. if there is a delay, it is communicated by email so I know the claim isn’t forgotten about or lost.