Fetch | Pet Insurance Review

I have both of my dogs insured. I took in both for general appointments & had 1 that tested + for Lyme. I am a claim to be reimbursed. Went through some back-and-forth with missing information. Had to supply a year worth of proof that my dog was on flea and tick prevention. Put in all of that information to then be told that my claim was denied because they do not cover such things. How much sense does that make? I had to wait awhile as it kept saying “in review” to then be told it’s not covered. I had my dog on a preventative long before and you’re not going to reimburse me for having him on a preventative med nor reimbursement for any part of the vet appt. What is the point in this insurance.

Because of my past experience with Fetch, I enrolled my cat immediately upon adopting her. Today is the first time I've had to submit a claim and the experience turned out to be wonderful. I was struggling and Kelsey made the process so easy. She walked through the app with me, and reviewed everything I had to make sure I was submitting what they needed. She was patient and it was obvious that she cared. I can't say enough good things about Fetch based on my experience today and my many years of doing business with them.

Kelsey was exceptional in her customer service answering all my questions really well. She was also a great listener and showed good patience and empathy. An exceptional asset to Fetch she is! 5 star rating well deserved.

I lost my 1 year old Frenchie and had additional questions for fetch. I worked with Kelsy who was an absolute sweet heart. She went above and beyond to answer my questions and even gave additional information and benefits that was available to us during the loss of our furbaby. In today's time it's really hard to find good customer service but Fetch you have hired amazing individuals to represent your company. I was very pleased with my service today.

I strongly suggest looking at other pet insurance this company does not explain their policy correctly our dog was completely healthy when I took out this policy he was diagnosed with heart worms months later while being on heart worm prevention they denied his claim for treatment don’t trust this company.