Fetch | Pet Insurance Review

Where do I begin? They do everything not to pay the claim. When the request more records and I sent them, I get an automated email saying the records were received and it’s in review to make you feel things are taken care of when in fact customer service said that’s just an automated response. They tell you to wait 30 days then call back so you do, and they say they still need more information. It goes round and round and round. They never did pay on my first Dogs’s bill and I got so sick of it I gave up only to send my second dog in For a claim and they’re still pulling the same thing they did on my first dog. customer service can only take your information and give it to the claims department, but you can’t speak to the claims department their gods or something. I do not recommend this insurance company to anyone. I have paid my claims on time and not one time if they paid out. It’s a constant battle to make them pay.

I really appreciate all that Fetch is doing for Moose, I will be getting another doggie when they have the mega pet adaption

I was supposed to receive an additional direct deposit as my full reimbursement was not given to me. I spent time on hold, spoke to a woman who agreed I should have that deposit, but it never showed up.

The Fetch App is easy to use and upload your pet's (pets') history. I wish there was a way to build the history before filing a claim though. The first claim, especially if you have a healthy elderly pet can be a bit daunting. Luckily, the upload process went smoothly and the refund was issued exactly when the app said it would be.

I only wish claims were faster for a speedy payout. Thanks!