Fetch | Pet Insurance Review

I am so thankful to Monica for her care, compassion and proactive navigation of my complex situation! My puppy has had several medical issues since we got him in September, and because I have also been dealing with other personal issues, I have been completely overwhelmed and delayed in my submissions. Monica helped reach out to my vet for additional information that was missing and properly guided me towards a simpler way to submitting multiple claims. I am so appreciative of her time and care!

Quick payout once submitted

1. It was not difficult to attach copies of bills from my computer files and send. (Fetch had previous paid bill information and could by-pass sending copies of past billing.) 2. Acknowledgement of receiving bill statements was almost immediate in an email. 3. Within 10 days received a check for services.

Based on use of portal and signing up have been pleased. Would be nice if there was a number for a live agent to ask additional questions. However overall pleased so far

I’m beyond disappointed with Fetch. Despite paying over $1,000 in premiums, I haven’t received a single reimbursement for my cat’s recent medical visits, all of which are clearly eligible under their policy. I've submitted multiple claims through their app and website, provided every required document, and followed up numerous times. Not once have I received a response. They’ve completely ghosted me while I’ve been dealing with a sick pet and mounting vet bills. This is not only unprofessional, it's unethical. Their lack of communication is appalling, and at this point, it feels like they’re just taking my money without offering the coverage they promise. Avoid Fetch at all costs. They are the worst, and I would never recommend them to anyone who actually cares about their pet.