Fetch | Pet Insurance Review

If I could give them zero stars I would. You’re better off saving your money on your own because these guys will not pay out a single claim. Bought insurance for my kitten and during the first year she felt a bit sick so took her to the vet and she got treated for a slight respiratory virus. Fetch didn’t cover because of some BS they stated. It wasn’t a lot of money so I said ok I will let it slide. It came time to neuter her and I opted for a plan that covered part of neutering. Nope denied too because it needed an add on. They are complete crooks, stay away.

Mirroring a review I have seen below, they have zero interest in helping our animals…zero, extremely challenging to deal with to get our pup the help he needed and we couldn’t get a reimbursement at all for a general health check which had been included in our plan. The worst for me is, we just got charged an increased price without further notification of said increase or that a renewal was going to occur. This company is essentially a money grab and using celebrity vets to pump up their name! Shame on you. Like any other insurance company it is only just about taking money and nothing about helping. They filled me full of shit about ‘waiving’ non coverage periods when you get seen within certain periods of coverage beginning…I was lied to. The response I got below is utter nonsense, if they gave a crap they would do the right thing and not just take money without ever showing a willingness to care for animals. WILL BE CANCELLING! And they charged an expired card

Easiest claim submission I’ve ever had! App is extremely user friendly. Thank you for giving me peace of mind to give Maisie the care she needs!

we have 4 pets insured by fetch—2 young cats, and 2 mc nab herders, 2 and 11yo. every few years i check other pet insurance company pricing and coverage, and stick w fetch because i can speak w a live rep for help, fetch keeps its word on coverage, and fetch pays out. last saturday, megan took my call, was friendly, kind and professional. she corrected organization of submitted documentation so that duncan’s surgery preauthorization was completed today. we are grateful for fetch and let our vet know how happy we are!

Claims filling are easy to fill out. Clear instructions to follow Response time is adequate.