Fetch | Pet Insurance Review

We have used Fetch pet insurance since they were PetPlan. We've had many policies for various dogs because we run a nonprofit dog rescue. We insured our rescue dogs while waiting to be adopted. We insured our own pet dogs. We recommended them to everyone. $15000 coverage per year. How would that make any sense to pay. So now we are forced to cancel her policy which means any other company will not cover any pre-existing conditions she's had throughout her life. So they totally screwed us and that shows just how little they care about customer service and providing care for their customers and their pets. Do NOT get a policy from Fetch. It may seem good when you first get it but it will go up in price every year significantly and when they get old and really need their health insurance you will no longer be able to afford it. Go with another company that actually cares about pets and not just making money. They sure don't care!

Josh was very helpful in supplying information on the Wellness Plan to me so that I could add to my Accident and Illness plan.

Agent was empathetic, helpful creative and responsive.

I'm a new cat mom and learning everything as I go, which is exciting and scary! I knew I wanted to get insurance for my sweet girl, Kitty but had so many questions and things I wasn't sure of. I called and spoke with Aileen and she was so kind and knowledgeable and answered all of my questions and didn't make me feel dumb for asking. She didn't pressure me into starting a policy which I appreciated very much. I gave it some time and continued researching online and each time I compared companies, Fetch always came out on top with what I was looking for. I called again with some questions and got to speak with Aileen again which was so nice and comforting! She answered my additional questions and eased my concerns about a couple things. She never once made me feel rushed or unimportant to her. I really enjoyed our conversation, it felt like I was talking to one of my girlfriends! She definitely helped make an initial confusing decision, very easy for me. I'm excited for Kitty and myself to be part of the Fetch family! Thank you Aileen!

Please don't believe what their page says!! I did and now my dog almost died I had to get her to the emergency room due to unexpected bleeding , we didn't know she had a tumor, this was a "pre existing " illness. So the " emergency visit " coverage didn't approve it. An Emergency is UNEXPECTED , things happen, COMPLICATIONS happen. Dont waste your time and money with them.