Fetch | Pet Insurance Review

I have been with Fetch Pet insurance for a few years now. I have been sick for the past few months and didn’t look at my credit card statement until yesterday and saw that my payment went up $30 a month higher than I was paying. When I called today they told me they sent me a renewal letter in April 2025 stating that in June 2025 the price will go up. I never received that email and when I look at all my emails from Fetch, there is no renewal email in April or May 2025. The representative “Ms Tammy was double talking the whole time when I tried to make sense of this mark up. My payments went up $400 a year from 2024 to 2025. I asked how could they take it upon themselves to raise $400 a year which is almost double my normal payment. I stated they have an electronic signature accepting the new price or in the alternative canceling the policy. I receive none. Ms Tammy told me that’s not how they do their program. I asked to take my credit card off the system,that I will pay monthly. Ms Tammy stated that’s not their policy. I have to have my credit card there. When I asked for proof that they sent me a letter in April2025 if the increase, Ma Tammy just sent me the letter now. It did not have an April 2025 date. First she sent me a letter for 2024 then she sent the correct letter for 2025“. When I asked her if they can adjust the three months and then I’ll change the policy to make it lower since I am on a fixed income, Ms Tammy said no ,they cannot do it. There’s no refund for those three months. I canceled the policy Ms Tammy wanted to make me feel cornered staying that my dog will not get treated for her pre. Existing condition by any other Policy except them. Ms Tammy tried to get me to switch to a different option in their policies. I told her that’s fine but no. She tried to scare tactics with me that did not work. I told her that I was going to the Better Business Bureau and to NYS agency that governs pet insurance, but we can avoid all that if I get the $30 a month increase for the three months back into my credit card, she declined. My review for you pet owners: if you want a company that’s transparent with how you get billed. This is not the company. I don’t know how they stay in business, but they’re not transparent at all and they always find a way not to pay a claim. If anyone has any questions, they can email me through this site and ask them to forward your email. I’ll be more specific if needed. Rosa , Ny 10309

Amanda was very helpful and pleasant to talk with!

Very positive. No issue at all.

I was very happy to get my claim approved and get some money back.

I had high hopes when I first signed up with Fetch because their customer service was helpful during the enrollment process. However, once it came time for actual claims and reimbursements, the experience took a turn for the worse. They consistently found ways to deny claims by citing pre-existing conditions where the coverage should have applied. It feels like they prioritize finding excuses over honoring their commitments. I would advise potential customers to be cautious and ensure they thoroughly understand the fine print before signing up.