Fetch Canada | Pet Insurance Review

I spoke with Alicia, on the phone yesterday and my experience in dealing with her was wonderful! I am new to Fetch and I’ve never had dog insurance before… That being said I had multiple claims to file and didn’t realize that invoices and medical records of each visit had to be submitted… To make a long story short I messed up and Alicia was so patient and kind to walk me through each claim and explain the outcome based on each vet visit. I unfortunately missed the window to submit two of the claims which I wasn’t thrilled about as I don’t feel fetch informed me in the beginning letting me know that there was a time limit to submit them. That being said, we are hopefully back on track and I’m hoping there will be no more issues in the future. Anyhoo…again, Alicia was incredible to deal with and if I have any more questions, she has given me her direct contact information and I will be dealing with only her from now on. Thank you, Alicia for your help and patience while navigating through the chaos lol🙏🏼😊

Josh Sabado was very polite and was able to answer my all questions with ease. Thank you so much Josh

I am beyond disappointed with Fetch Pet Insurance. Your lack of integrity and compassion is absolutely appalling. As young professionals with limited income, we trusted Fetch to protect our beloved puppy in case of illness, but instead, they left us with a $1,600 vet bill because of their nonsensical policies and refusal to provide the coverage we paid for. Our puppy had diarrhea before our coverage began which began under the breeders care, which they conveniently used as an excuse to deny our claim when she later got seriously ill after the policy was active. Diarrhea is an incredibly common and minor issue in puppies, and it had no relation to the illness or the tests conducted she experienced later. Despite this, Fetch callously labeled it a "pre-existing condition" to avoid paying out. Their customer service was unhelpful, unsympathetic, and showed zero willingness to work with us or address our concerns. It’s clear they are more interested in profiting from technicalities than helping pet owners when it truly matters. We are canceling our policy and will never recommend Fetch to anyone. In fact, I’ll be warning every dog owner I know to steer clear of this company. If you value your pet’s health and your financial security, do NOT waste your money on Fetch Pet Insurance. They’ll happily take your premiums but will find any excuse to deny your claims.

5 Stars – Amazing Experience with Amanda! I had such a great experience working with Amanda to get insurance for my kitten, Simba, through Fetch. Amanda was incredibly knowledgeable, patient, and attentive throughout the entire process. She took the time to explain all the options and made sure I fully understood the coverage details, which gave me so much peace of mind as a new pet parent. Her genuine care for both Simba and me really stood out—it felt like I was talking to a friend who truly wanted the best for us. Thanks to Amanda, I feel confident knowing Simba is well-protected! I can’t recommend her enough!

Josh Sabado answered all of my questions, clearly, politely and was very knowledgeable. I feel I understand your policies and it was an excellent experience.