Fetch Canada | Pet Insurance Review

I just tried to cancel my ageing elderly cats policy, as the access for the yearly policy is more than end of life procedures would be. Rang first thing in the morning. That’s the only way you can do things over the phone and then was greeted with a hard pressure hostility attitude from the customer service representative. I don’t know what to say other than I think customer service is dead in this day and age and especially with fetch because this will be the second set of bad interactions I’ve had with the company. I have four pets insured via them and I’m considering removing all my policies now. When somebody asks you repeatedly to just cancel the policy, please just cancel the policy to argue with a customer is not customer service. To add stress levels to an elderly person is not customer service.

Big monthly rate increases -up almost 65% in under 4 years, and that’s with very few claims

I cancelled my policy in January 2025 through email. Fetch acknowledged my request then continued to take the money from my account for 3 months. They refuse to give my money back and are ignoring my communications.

After I contacted Fetch and cancelled my pet’s coverage, they continued taking money from my credit card for 3 months. They are refusing to reimburse me.

Amanda understood the whole issue and provided a clear solution and explained details clearly. Couldn't ask for more! Thanks