Fetch Canada | Pet Insurance Review

I really appreciate the care and understanding Amanda had after finding out the policy on my pups was only changing because my wife passed. She made it easy and showed great compassion while switching everything.

Be careful if signing up for the wellness package as the customer service agent gave me misleading information. I was told I would have $250 in dental cleaning coverage and was then told months after I added the wellness package to my policy that it was actually $125. Fetch has done nothing to rectify this situation despite my sharing the email proof where I had even specifically clarified the amount of coverage as there were discrepancies. I made it clear in my communication that I would not purchase this additional policy if the coverage was only $125 for dental and was assured that I would receive $250. After discovering this error and contacting them I was told a manager would look into it. Had to wait a month for their reply which informed I would only receive $125 towards dental and that’s that. Not sure how they can get away with selling a policy under false pretences and then there is zero accountability or recourse. Additionally, each of the 3 times I have submitted a claim there has been a mistake such as over charging for the deductible or not covering part of the exam fee for annual check up which is part of the wellness package. I get the sense they don’t care about pets but are all about the money and will do everything to deny claims or pay as little as possible. You have to constantly be on your toes with them which really defeats the purpose of having pet insurance which is supposed to provide peace of mind. Typical insurance company. I will be switching to another company as soon as possible.

I had an amazing experience with Rachel Dillard at Fetch Pet Insurance! She was incredibly professional, kind, and knowledgeable, making the entire process smooth and stress-free. She took the time to thoroughly review my claim, answer all my questions, and ensure I had everything I needed for pre-approval. Her excellent customer service and efficiency truly made a difference. I appreciate her patience and willingness to help, and I’m grateful for the positive experience. Thank you, Rachel, for your help!

I initially got pet insurance because I never had a lot of money saved away, and when we started it was only $30 per month. After about 6+ years with Fetch Pet Insurance, and the way they weren't able to own up to their own mistake after a quote on a big operation for my dog, I have come to the conclusion that the money I pay for Pet Insurance just isn't worth it. They missed out telling me important information multiple times, which is frustrating - I could have been using it on our yearly vet bills. The thing is, within 4 years, you could and likely will be paying $150+ per month per dog because your premium keeps going up. You're better off saving $200 a month for your dog's vet bills and their future, in my opinion.

Carla Steven’s was really helpful and she went above and beyond the expectations. She helped me to explore different options to insure my cat . Thank you