Fetch Canada | Pet Insurance Review

They made everything easy for me and I can't say more about fetch they are amazing I will tell all my friends to get insurance here for there pet

They take time to consider the paperwork and unlike other insurances pay you the percentage at the time that you are told your claim will be process. App is super easy to use and get a hang of it.

Customer service agents say different things. My vets notes were misinterpreted and I was no longer insured for a main sickness my dog has been experiencing. No follow up, no birthday wishes, zero customer service and again every agent I talk to says different things about the policy and procedures that don’t add up.

Kelsey was very helpful in updating my address and policies (dog and cat). She explained the process for submitting a pre-authorization for my dogs upcoming surgery. She was knowledgeable, professional and answered all of my questions.

We got a puppy in December 2022 and I bought an insurance policy with Fetch after looking at online reviews from policyholders who had made claims. Fetch had not been on my radar, but the reviews were positive and compelling. Our dog, a Havanese, developed problems with his bite when baby teeth failed to fall out. Mouth got crowded when adult teeth grew in, sinus cavity was close to being penetrated, teeth growing every which way. Extractions and filing were necessary at about 9 1/2 months of age. I filed a claim and Fetch paid it promptly, in keeping with the terms of my policy - 90% with a $300 deductible. No surprises, no delays. Direct deposit into my account. An easy process on line with clear acknowledgement from Fetch after I submitted the claim. This is why I purchased Pet Insurance, and Fetch covered my claim exactly as I expected - unlike my experience with our previous dog and another pet insurance company. I will recommend Fetch to other dog owners.