Embrace | Pet Insurance Review

Very hard to find a person to talk throughthe phone. Just AI, poor customer care, Also, the processing for reimbursement is too long and frustrating 😢.

Your website sucks for leaving a claim. I constantly have an issue with the "choose a provider" part. I click on the drop down menu and either nothing opens up or it autofills the wrong provider. I have tried multiple browsers and still the same issue. I thought perhaps it because my computer is older and needs an update but when I try on my newer phone I still have issues with it being very slow.

***updating my review because after many problems, they did resolve things and reimburse my claim. The next claim I submitted was taken care of very quickly. Still taking off a star for past issues**. Lengthy wait time only to find my claim is on hold due to records missing. They did not contact the primary vet on file. After records provided twice I received no confirmation. Told it would take ANOTHER 30 days when I called. Eventually received an email that records were missing and they couldn’t move forward with my claim because I could not get my newly adopted dog an appt anywhere within the first 14 days I had him?? Vets everywhere are extremely busy. He had a thorough exam at the first available appt within a few weeks of adoption. This claim is for an emergency situation and not a preexisting condition. Seems like they just want to avoid paying while I try to recover from this financially. Not impressed. People get insurance so they can have timely reimbursement for unexpected medical expenses, not so they can pay a fortune in premiums and wait indefinitely for a reimbursement that may or may not ever come. Do better Embrace.

Easy filing of claim and Quick settlement. Also friendly customer service, always there to assist when needed.

Very easy to submit claim this time because it was the second time we have done so. Hope payment works as well.