Embrace | Pet Insurance Review

They consistently deny my claims stating my invoice is unclear (the invoice is a direct screenshot or file from email) impossible to be blurry or illegible. I always appeal and send them the exact thing I have already sent them and then it’s good enough.

There needs to be more options for diagnosis or at least a general exam with the Additional Details for actual description of what was happening.

The customer service representative was terrific. She was respectful of my time, knowledgeable, and efficient in getting answers to my questions.

So easy to submit a claim.

We entered into the world of pet insurance not really knowing what we were getting ourselves into. When we first signed up with Embrace, our representative was communicative, resourceful, knowledgeable, and most of all reasonable. We didn't really think we would need to use our and planned to keep it in the back of our minds as a "just in case" measure. Unfortunately, that turned out to not be the case. Our puppy fell ill very shortly into our lives together. From the very first claim filed through the ultimate decision to end his suffering, the team at Embrace was outstanding. We were comforted knowing that we could provide as much care as was needed - and when the time came to make the hard decision, the outreach from Embrace warmed and comforted us. While I certainly do not wish our experience on anyone, I'm happy to have had Embrace with us through it.