5
out of 5
POSTED: | BY: Zulma
Every call was thoroughly explained and…
Every call was thoroughly explained and the person was always courteous. I purposely waited until now to provide a review, AFTER I got my claim approved. Initially, the claim discussion revolved around a denial which led to down the why path since we had never used your services. This was a spleen removal surgery for my chocolate lab and one of your reps stated that due to pre-existing conditions it would be denied. Our question to you was “exactly what pre-existing conditions since this was the first and only spleen issue he had?” You mentioned it was due to a skin mass. Skin mass and spleen are not related. In the meantime I did look up your BBB score and you have an A so that was hopeful. Thank you for the services.
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