Embrace | Pet Insurance Review

I have recently insured my cats for the first time and purchased wellness coverage. I took one of my cats for a checkup as well as treatment for a pre-existing condition. When I submitted the claim, I indicated it was for a wellness checkup only. They caught and notified me of the mistake, and then politely reminded me when I was... well, lazy... about resubmitting the corrected form. Once they got the correction, they paid the claim really fast. Really, really fast, actually. One doesn't usually expect such conscientious customer service from an insurance company!

I did my research thoroughly and definitely wanted a 'wellness' program so after careful reading ALOT of the reviews on this site, I decided to get Embrace(they offer 100% on wellness w/ no deductible & no co-pays!) They are genuine when it comes to customer service and definitely care for your pet's well being. Prompt, courteous, responsive emails. PLUS they offer direct deposit!!! Even better !! Got an email stating 2 business days for my refund.

Ever since I found out that the love of my life had hip and elbow displaysia it's been an up hill battle. Thanks to Embrace she will be able to get the rehab she needs for her hips to keep her from having surgery! THANK you THANK you Embrace!!

My little girl Shade had had nothing but routine shots and checkups from her vet, then she got a nose infection and was treated, to a great outcome, the insurance asked for all her records, witch i had provided or so i thought at the beginning of her policy, that by the way i switched from another carrier that was to hard to deal with and very user unfreindly.After embrace contacted my vet and got what they needed it was straight forward and done in a very timely manner im very satisfied with my service and it only reinforces that I made the right choice to switch insurance carriers. P.S. notice Embrace took the lead in getting what they needed to compleate the claim instead of me having to take the time to play middle man, thank you Mark

Shakti, our 4 month Golden Retriever pup contacted papilloma (which is common) and crutaceous inverted papilloma (which is very rare). Even the team at our Vet's office didn't know what these horrible doughnut like growths on Shakti's stomach were. Shakti needed emergency surgery that day to remove the growths and have them sent out for analysis. Within 2 weeks he was developing another growth and had to be seen by a specialist and subsequently undergo surgery again.When I contacted Embrace regarding Shakti's bills the representatives I spoke to were compassionate and informative. I even received a few phone calls inquiring how Shakti was doing? Embrace's customer service was better than BCBS! And I received payment on my claim faster than the credit card bill came in!