Embrace | Pet Insurance Review

I just completed the process on my first claim with Embrace and it was a breeze. The claim was for an emergency visit due to illness. The company e-mailed me in a timely fashion if additional documentation was needed and kept me informed of where they were in the review process. I work in the health care industry and anticipated problems with obtaining reimbursement, as that is the norm in health care. However, Embrace reviewed my claim and mailed the payment in less than seven business days.

I'm new with Embrace and made my first claim for a Wellness visit. I had the appt. on Friday and even with a holiday long weekend, received an email from them that the entire amount was covered. I'm very pleased with everyone I've had contact with on their staff - they make it very personal - and with how easy it is to understand and complete reports.

I just used my Wellness Care dollars for my dog and I had great communication from Embrace and the check for reimbursement of those Wellness Care Dollars came quickly. I wish Human Medical Plans worked this well and had such attention to Customer Service

Our embrace experience has been dexcellent. The folks are patient when we fail to sign our claim form, they work with the vets to get what we forgot to get or need and have given us the peace of mind regarding exdpenses that allow us to make sure our pet get the treatment she needs. It is not about let's wait and see, but let's get this checked out right away.

We hadn't been insured with Embrace but for a couple of Months when my little buddy (Buster) hurt his right elbow. I was contacted before this by Embrace, asking why I did not have the orthopedic waiver done. We barely had enough money to buy the policy, let alone take him in for an exam. Well, a week later, he came down with a stinkin ear infection. My vet did the ortho exam at the same time for no charge. Of course his elbow injury was going to be excluded for a period, but I cannot remember how long. That was understandable, though now I had wished we had done it to begin with. About two weeks later, Buster woke me at 3am and just looked at me. A few minutes later he was in a full blown seizure. We rushed him to a local emergency vets office. At 8am, my buddy passed away. He was not even three yet. I was devistated. The only thing the doctors could figure was that he had an aneurism or some other issue in the brain. All of the other tests we did were negative. I waited a few weeks before finally submitting all of the paperwork, for the ear and seizure. I had an approval in less than 24 hours and a check in hand within a week. When they found out about Busters passing, they had refunded the balance of my premium within a couple of days, without a word. I made sure I had ALL of the required documentation prior to faxing it in, so i am sure that had something to do with their quick response. This is my experience and I will definately use them again. I appreciated the