3
out of 5
POSTED: | BY: Jenn
Don't pay attention when reviewing
I have had a lot of trouble with getting claims processed correctly. Often they process for the wrong pet, or don't pay correctly (i.e., pay more for the wrong pet, less for the other). The new claims issue is they state my cats' receipts aren't legible. That's impossible - clear as can be. Their email says to check out the claims in the portal, but neither claim is there for either pet, and there is no correspondence in the portal. I just resubmitted 2 wellness claims from Feb! I don't know if they're working from home and getting interrupted
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