Embrace | Pet Insurance Review

Embrace has been responsive and very dependable in covering costs for my dog. I would highly recommend the company for its great customer service and for their reasonable consideration of medical costs. After my dog broke the biggest tooth in his mouth, he had the root exposed and was in a lot of pain. Our vet said he could extract the tooth or we could go to a veterinary dentist who could possible save the tooth. That's what we did, and after a root canal, my dog was back to his playful, happy self. Although this was not a life-thretening emergency, it was so reassuring to know that I could provide the medical care my dog needed with Embrace covering 90% of the cost. I feel so relieved to know that if an emergencuy or unexpected illness happens, my dog will be able to receive the proper medical care he might need.

I recently had both of my Pomeranian dogs treated at a local veterinary clinic. Wellness visit (annual physical + 2 shots) for Spanky and an illness claim (fleas) on Little Rascal. Both claims were processed and paid promptly. Emails from Embrace kept me informed of the status of both claims. I have used Embrace to insure both of my dogs for over three years and have been very happy with the excellent service and coverage they provide for my pets.

Our dog was recently diagnosed with diabetes. So far, all of our claims have been handled professionally, and courteously by Embrace staff. We haven't used up our deductible yet so I can't comment on reimbursement.

The Embrace telephone reps were super helpful and didn't push too hard when we first signed up. The company's communications since then have all been clear and straight-forward. I've also found the web site user-friendly. No unfortunate surprises. They processed our first claim quickly, without hassle. So far, so good, Team Embrace!

Our dog had a pre-existing condition which we feared would be used to deny a wide range of claims over the five years of coverage. Instead, Embrace was true to the policy conditions, outstanding in their handling of claims, very communicative during the process, and most sympathetic when our dog succumbed to cancer. Embrace sets a standard to which all insurance companies -- for pets or people -- should aspire.