5
out of 5
POSTED: | BY: customer
They were quick to solve my problem
They were quick to solve my problem. she was very professional and friendly.
Read more on Trustpilot
4.9
out of 5
Number of reviews 19,923
Embrace Pet Insurance offers nose-to-tail accident and illness protection and an additional Wellness Rewards program. Its diminishing deductible feature, Healthy Pet Deductible™, is included with every policy as standard.
Learn more about Embrace’s plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1
out of 5
POSTED: | BY: Julie Rice
Consistently receiving error messages…
Consistently receiving error messages that "something went wrong" even though if I log out and log in again, sometimes 3-4 times, it works. this has been happening every time I try to submit a claim for the past 2 months.
2
out of 5
POSTED: | BY: Judy Robertson
A great deal of difficulty logging in
A great deal of difficulty logging in. I tried several times before I was able to successfully log in.
Secondly, this form doesn't allow for submission of a claim "Exam/Consultation Well Patient" (as my vet called it) or routine shots.
5
out of 5
POSTED: | BY: Kenneth Robinson
I always have awesome service from…
I always have awesome service from Embrace
5
out of 5
POSTED: | BY: Jolene
I’m basing this rating solely off the…
I’m basing this rating solely off the interaction I had with the service rep. I had to call and ask about two claims that had been placed on hold due to “lack of notes”. I’ve noticed they like to do that regardless of the info they have. I spoke to our DVM and he had notes front and back. After talking to this rep in particular I had to explain that I got meds to get one of my pups through the fireworks. I didn’t have an appt and didn’t need to have him seen because I’ve been going to the same place with the same DVM for years. They know our babies. So long story short… thanks to her both of our claims were taken off hold and one has been completed. We’re still waiting on word for the other claim… EVEN though it’s for a new diagnosis. So we pay the bill of course but are depending on the money to be reimbursed and they seem to be very slow when it comes to having to cover something… so that’s super frustrating and unacceptable. But like I said this rating is based SOLELY on the rep I spoke to in this situation who took initiative and got the claims rolling again. I appreciate her. She was professional, incredibly sweet and knew exactly what she was doing. No wasting of our time. I wish I remembered her name. The customer service people are absolutely out of this world so far. It’s actually nice dealing with them.
Monthly Cost
$13 – $100, depending on your chosen plan.
Coverage
You have a co-pay of 10%, 20% or 30% after your deductible, depending on your chosen plan.
The pay-out amount is based on your actual vet bill.
Payout Limits
Annual limit of $2000, $5000, $10,000 or $15,000.
Deductible
Annual deductible options from $100 – $1,000.
Age Limits
Pet must be at least 6 weeks old to enroll.
New pets over 14 are eligible for accident-only coverage.
Once enrolled, pets can stay insured regardless of age.
Waiting Period
There is a two-week illness waiting period, which begins on your policies’ effective date. Orthopedic conditions have additional Waiting or exclusion periods that vary by state.
Exclusions
Pre-existing conditions are not covered.
Hereditary and congenital conditions are covered if they have not been diagnosed or suspected before the policy becomes active.
Main plan covers alternative treatments such as chiropractic, acupuncture and homeopathic when provided by a licensed veterinarian.
Optional wellness and prescription drug plans are available for an additional cost.
Embrace Pet Insurance protects over 100,000 pets across the U.S. with nose-to-tail accident and illness protection.
In addition to its pet insurance policy, Embrace offers a Wellness Rewards program to help cover the cost of routine veterinary care, grooming and training. Its Healthy Pet Deductible™, the industry’s first and only diminishing deductible feature, is included with every policy as standard.
For every policy sold, Embrace donates $2 to a pet-related charity, as well as offering additional funding and support to shelters and other charitable organizations.