5
out of 5
POSTED: | BY: Carrie'lyn Poole
Very quick response to my claims and…
Very quick response to my claims and super nice to deal with.
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4.9
out of 5
Number of reviews 20,347
Embrace Pet Insurance offers nose-to-tail accident and illness protection and an additional Wellness Rewards program. Its diminishing deductible feature, Healthy Pet Deductible™, is included with every policy as standard.
Learn more about Embrace’s plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Mosheh Wolf
Timely and straightforward response and refund
The response took a reasonable amount if time, they provided clear explanations for what was covered and why as well as what wasn't covered and why not. Refund also issues in reasonable amount of time.
I wish that human medical insurance worked like this.
5
out of 5
POSTED: | BY: Andrea Gleason
So simple!
The process for making claims was very simple. Communication on the status was helpful as was the ability to check status online. Our claims were processed quite quickly considering experiences with other insurances! Thank you, Embrace.
1
out of 5
POSTED: | BY: Bauntyhunter
Embrace doesn't seem very trustworthy.
I am looking for pet insurance, but after reading the reviews of Embrace, I will keep looking.
Embrace doesn't seem very trustworthy.
First of all, the 5 star reviews for this company look like fakes. All very similar in their descriptions and always only one or two sentences.
The website already states that: "Due to high call volume, there may be longer wait times."
Unbelievable, they know that the customer will have to wait longer and instead of changing that, they just inform the customers. So, now you know, take it.
And apparently you can only reach them by phone?!??
NO e-mail address? Companies without an email address are very suspicious, and there is a reason not to provide an email address. This makes it very difficult to prove anything later. The customer has no proof that they contacted the company.
One-time administration fee: $25.00
What do you have to pay $25 for ....?
Customers should charge the company for completing the application.
Answer for Embrace regarding your e-Mail address:
[Quote]Customer Care
Monday – Friday: 9 am – 8 pm ET
Saturday: 10 am – 2 pm ET
Phone: (855) 540-2104 Due to high call volume, longer hold times can occur.
Fax: (800) 238-1042 [/Quote]
I don't see any e-mail address under contact.
And this is the right place for an email address and not hidden somewhere or only via app?
Answer regarding $25 fee:
[Quote]We charge a one-time $25 administrative, or activation, fee when a policy begins. This fee covers administration costs for starting a new policy and setting up recurring billing.
[/Quote]
If a company starts with a fee, what fees does the customer have to pay later? Complaint fees? Filing fees? Advertisement fees? it a Sunday fee? It's not a Sunday fee?
In the US, too many companies are very inventive when it comes to fees.
5
out of 5
POSTED: | BY: Sherry Castillo
Love this insurance!
This is definitely a no-hassle insurance company! I've had this coverage on my dog since he was a puppy (he's almost 4 now) and all claims are handled quickly and refunds processed fast. Would recommend to anyone wanting to cover their baby!
Monthly Cost
$13 – $100, depending on your chosen plan.
Coverage
You have a co-pay of 10%, 20% or 30% after your deductible, depending on your chosen plan.
The pay-out amount is based on your actual vet bill.
Payout Limits
Annual limit of $2000, $5000, $10,000 or $15,000.
Deductible
Annual deductible options from $100 – $1,000.
Age Limits
Pet must be at least 6 weeks old to enroll.
New pets over 14 are eligible for accident-only coverage.
Once enrolled, pets can stay insured regardless of age.
Waiting Period
There is a two-week illness waiting period, which begins on your policies’ effective date. Orthopedic conditions have additional Waiting or exclusion periods that vary by state.
Exclusions
Pre-existing conditions are not covered.
Hereditary and congenital conditions are covered if they have not been diagnosed or suspected before the policy becomes active.
Main plan covers alternative treatments such as chiropractic, acupuncture and homeopathic when provided by a licensed veterinarian.
Optional wellness and prescription drug plans are available for an additional cost.
Embrace Pet Insurance protects over 100,000 pets across the U.S. with nose-to-tail accident and illness protection.
In addition to its pet insurance policy, Embrace offers a Wellness Rewards program to help cover the cost of routine veterinary care, grooming and training. Its Healthy Pet Deductible™, the industry’s first and only diminishing deductible feature, is included with every policy as standard.
For every policy sold, Embrace donates $2 to a pet-related charity, as well as offering additional funding and support to shelters and other charitable organizations.