ASPCA | Pet Insurance Review

4.5

out of 5

Number of reviews 12,092

ASPCA Pet Health Insurance® is committed to making veterinary care more affordable for pet parents. Its Complete Coverage plan covers accidents, injuries and illnesses, and features a simplified reimbursement based on percentage of invoice. Learn more about ASPCA’s plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
2

out of 5

POSTED: | BY: V C

Takes to much time to process claims…

Takes to much time to process claims and they can never give you accurate information needed about a claim. It’s been over the 4- 6 week period and over a 30 day period. Seems that they are constantly being behind and can never catch up on their work
1

out of 5

POSTED: | BY: Megan Fenner

I have had ASPCA for almost 2 years

I have had ASPCA for almost 2 years, my first claim took only 2 weeks. We are pushing 6 weeks on the current one and i have not heard anything. The emails are no help either. Considering switching after this, what the heck is going on over there?
5

out of 5

POSTED: | BY: Laurie

Excellent Service

I've been a client of ASPCA pet insurance for 4 years now and unfortunately had to file claims for the first time for not just one but two of my dogs. The process to file your claim online was very easy and when I did have questions the customer service staff was great. You could tell by the way they treated you and spoke they truly did care for your animal.
1

out of 5

POSTED: | BY: Whitney

Literally has been 6 weeks since I’ve…

Literally has been 6 weeks since I’ve filed a claim and it is still processing. Once it’s processed, I am cancelling and going back to FIGO insurance which btw processes claims in TWO DAYS. I’ve contacted their useless customer service email multiple times and no one is any help. Save yourself the trouble and use a different company for pet insurance. There is no excuse for claims to take 6 weeks to process.
1

out of 5

POSTED: | BY: Rick Young, Calabasas Ca

Filed a claim on 8-6-20 still waiting…

Filed a claim on 8-6-20 still waiting for claim to be approved. Called company left a voicemail to be called back and never heard back from them. Called today on 9-29-20 and have been on hold for 45 minutes and no one has picked up. They take my payment every month and I always pay on time and they have no problem in taking my money. I have always believed in the ASPCA and have supported them and now I would not ever refer them or donate to them again. Going to look for a new pet health insurance company.

Monthly Cost

Rates start at: $10 (for accident only), $16 (Complete Coverage). Rates vary based on species, age, breed, and location.

Coverage

The pay-out amount is based on the actual vet bill, at a rate pre-selected by the customer: 90%, 80% or 70%

Payout Limits

Annual limits can be set by the customer, ranging from $2,500 to $20,000, including an unlimited option. No lifetime limits.

Deductible

$100, $250 or $500 annually.

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

There are no waiting periods for preventive care. Coverage begins 14 days after date listed on policy for accidents, illnesses, and knee/ligament conditions.

Exclusions

Pre-existing conditions, cosmetic procedures and breeding costs are not covered. ASPCA Pet Health Insurance has two Preventive Care plans that can be added to help cover a pet’s wellness care, including annual exams, vaccinations, tests, dental cleanings and flea/heartworm preventive. Preventive Care plans reimburse up to a set amount for each listed treatment. If your pet exhibited symptoms of a knee and ligament condition at any time, prior to enrollment or during a waiting period, all ligament and knee conditions will be excluded. Ligament and Knee are conditions involving a ligament, patella, meniscus or soft tissue disorder of the knee. Accident-Only coverage available.
ASPCA Pet Health Insurance®, provided by Crum & Forster Pet Insurance Group through its licensed agency, C&F Insurance Agency, Inc., is committed to improving animal care across the U.S. by making veterinary care more affordable for pet parents. Their Complete Coverage(SM) plan covers accidents, injuries, illnesses and more, and features simplified reimbursement based on percentage of invoice.  Preventive Care is available at an additional cost.

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