1
out of 5
POSTED: | BY: Kareen Santana
I called customer service to add the…
I called customer service to add the preventive pet care that is free and I waited literally for 20 minutes on the line on hold hoping I could speak to a customer service representative. The machine tells you if you want to be called back, and they will hold your spot on line. I couldn't wait on hold anymore so I did that option. They did not call me back, in fact I am still waiting on hold. Due to this, I am cancelling this service and will go with another company for my pet insurance. This is ridiculous! I could only imagine how my family would be treated if one of my kittens got hurt, and by the way I have two female precious kittens who we love to death, which is why we purchased medical insurance in the first place. Good luck to everyone else who has had a positive experience, however for us, this is our first time purchasing pet insurance, and our first time owning cats. We are dog people. Our beloved Richie, my siberian husky died of cancer. We didn't have pet insurance and could not afford chemotherapy for him. They wanted 10.000 dollars for it. Absolutely not, Richie was 12 1/2 yrs old, a senior dog who we had since he was four months old. Quite frankly, pet insurance did not exist when we got him in 2007, now we go to purchase pet insurance and we get no call backs or responses? I am sorry, but I will not take chances with my babies.
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