4
out of 5
POSTED: | BY: M. Smith
User Friendly
The website made the sign-up process painless and I like being able to submit paperless claims. When I viewed my new account online, everything was clear, simple, and easy to understand.
My only concern was understanding how the preventive care endorsement worked. It was a little confusing when I saw my Delarations page not to have that listed very clearly at the beginning of the document. I eventually found the "add-on endorsement" at the end of the document but I think mentioning it on the initial page that shows what you are paying would have made things clearer instead of combining the two items into one total. I was afraid I hadn't added it at first glance.
I look forward to working with the company in the future. So far everything has been very user friendly.
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