ASPCA | Pet Insurance Review

Rates keep going up and when you file a claim there is no response. No reimbursment, only excuses. That is why I rather just save the money for when I need to take my boy to the vet.

Do not trust them or believe their BS advertising. They have denied my last two claims. 1) they deny the entire claim because they said my dog's ear infection was pre-existing even though they looked at his ear but didn't do anything and didn't diagnose it until after I had coverage AND it was only part of the visit. But because he was even part of the visit they denied the entire claim. 2) Now they've denied a wellness check and a 6-month vaccination which states on the first page of the app reminding you to get wellness checks and that it's covered as well as vaccinations. No explanation why they denied it. Just denied. I am appealing it but most likely won't be covered. I paid in full and will absolutely not stay with them at the end of my term.

I am giving the lowest star possible because after reading the reviews I have decided this is not a good pet insurance company who nickle and dimes you to death and won't keep their end of the bargain. I will find something more trustworthy than this one for sure. Thank you everyone for your reviews and alarming other consumers such as myself.

It s simply a scam. I been paying ASPCA many years for my doberman as a preventive measure for when my dog gets old and need veterinary care and what happened is that when she turned 11 the monthly payment was raised to 292.53 dollars and when she turned 12 years the monthly payment was raised to 469,86 dollars. I started years before for less than 80 dollars. I been forced to cancel the insurance before she passed away because the total amount covered was less than the cost of the year. If you are thinking to take the insurance for use it when you will need it most think it twice.

I already spoke to customer service as me tioned below and no help. I started a plan for my senior dog for 125 per month. I received NO communications about this policy and thought policy expired. Instead I came to find they had continued to charge me AND STARTED CHARGING 250 monthly. There is a years worth of charges totalling 3000!!! That kind of money is more than enough to cry about. I never filed a single claim as I though it was cancelled. I spoke to customer service - they offered zero refund. A rich company scamming. Trust broken.