ASPCA | Pet Insurance Review

My wife and I adopted an older (9 years old) min pin soon after we were married, and because of some health concerns the shelter had, we knew we may be taking him to the vet more often then we'd like. I learned about pet insurance through my vet's office, and looked at VPI, Trupanion and ASPCA. The first two would not provide coverage to our puppy because of a combination of reasons (age, pre-existing conditions, congenital breed issues...all the good stuff) so i decided to give ASPCA a shot. I AM SO HAPPY I DID! They provided coverage for our little guy, and I have not regretted the decision to go with them. The premium for him is reasonable, and the coverage they've provided is more than I would have expected from a pet insurance company. There are some reasons certain things are not covered, but they have always explained in detail why things are not covered and all are reasonable/rationale. I can honestly say I've been pleasantly surprised when I see the amount covered. Case in point - our little guy recently went through some tough times, having seizures unexpectedly which cause us a lot of concern. We took him to a neurologist who recommended an MRI, which can be a costly examination (~2000). We decided to get the MRI and would figure out the finances regardless of what Insurance covered. Submitted to ASPCA after the MRI was done...Boom, 80% covered which was incredibly helpful. As an added bonus, their website makes it easy to track the status of claims, and things are processed in a very timely manner (longest so far is 10 business days). What really impresses me about ASPCA is that they show they care about our dog's well being. After seeing all of the claims for the MRI, seizures and all that fun, we got a call from Bob from ASPCA - this was not to do anything but ask how Eddie was doing, if he was feeling better, if we needed anything additional or had any questions about our claims. This has been consistent from all of my interactions with them - first part of the conversation is always "how is he doing" or "i'm really sorry to hear that" followed by some words of comfort. It is very comforting because these calls are usually made at stressful times. For any other pet we have, I will absolutely be getting ASPCA coverage. Highly recommend!!

My dog injured his leg/foot jumping off the bed. I submitted my claim and within a week they deposited the money into my account. They have also called to follow up and check on my dog twice after this incident! Great service! Highly recommend!

ASPCA Pet Insurance is a great partner for me and my precious 3 year old Toy Poodle, Barbie. They put my mind at ease during her health crisis, helped me find the paperwork, and most importantly, took care of my claim and reimbursed me in a timely manner. Everyone was friendly, professional and helpful. Call them today!

When my pups were 2 months old, I made the mistake of giving them fish oil. They were too young for fish oil and ultimately, I had to take them to the ER. After receiving my $1,800 bill for both of them, I was encouraged to get pet insurance. I shopped around and decided on ASPCA. Man, best decision ever! Since that time almost 3 years ago now, I've made numerous claims and have not had ANY issues. One pup has IBD and ASPCA covers his vet visits/follow ups AND covers his medication! They are so helpful and EASY! Whenever any of my 2 beagle boys visit the vet, I pay it up front (using my Care Credit card) and submit an insurance claim form usually by the next day. Within 30 days-ish, I'm reimbursed approximately 80%! ASPCA alleviates a lot of my stress levels when it comes to my pups. I never hesitate taking my boys to the vet. ASPCA has never given me any problems with any of my claims. As a matter of fact, their customer service reps are super friendly, helpful and professional over the telephone. They sound like they really care about my beagles! They even do follow up phone calls on the pups' health! My most recent claim (03/16) was b/c one of my pups tore off his nail while paying outside. We visited the ER immediately after the incident occurred and his regular vet the following day. I already submitted my claim and I'm confident it's only a matter of time until I am reimbursed. I recommend pet insurance to all of my friends and strongly encourage ASPCA. You won't regret it!

Although we've been happy with the actual insurance coverage (for the past 2 years), we've found that they provide the absolute best customer service for any other company we're doing any sort of business with. I will say they're probably tied with REI, but both are way above just about everyone else. Our calls have always been answered quickly, and the staff members are the most pleasant, attentive and caring.