ASPCA | Pet Insurance Review

Previously, I reviewed ASPCA, and was applauded at how the company swiftly, willing responded to my concerns on how claims were being handled. In the mist of all the commotion, our sweet, elderly furry family member became very ill, and we lost him. After mourning his lost, we encountered the warmest email from ASPCA, and they went above and beyond to help us to finish his claims, even after he was gone. Sometimes it is easier to make a hasty opinion about a company, until you have to deal directly with them. After dealing directly with ASPCA Pet Insurance, I had to come back to Trust Pilot, and make it right for my deceased furry family member. They are a superb company, after you understand their process. I respect and thank them for acknowledging my loss. When we or if we get another furry family member, ASPCA, will be the first company we will use to insure our loved one. Two Thumbs Up, and Thank You for restoring our faith in companies who are still trying to stay strong and please the clienteles. Blessings to you. Regards, Emily

I have four pets on this insurance plan. I have the accident and illness plan. So far, not a single claim for any of the 3 pets for whom I have submitted claims has received any reimbursement. Originally, the explanation was that the Vet had not heard back from the veterinarian. This was for three different veterinarians. So, the FAQs say to submit medical records. I submitted all of their medical records and then all of their regular bills so the insurance company would have the entire picture of each pet. Now, the excuse for not reimbursing a dime for any of the pets for any of their claims is "other exclusions apply". I am quite disappointed that I have spent so much money, thinking my 4 pets were covered. Our pets are a young dog, middle aged dog, and two middle aged cats. The claims have run from injured leg, skin infections, and illness. Nothing has been covered. One of our dogs just had surgery for an injury. I'll submit it, with no expectation of reimbursement, like the other claims we've submitted. I am currently on the search for a real insurance company. I am so disappointed that the SPCA would be affiliated with such a company.

ASPCA Pet Insurance responded quickly and efficiently to my claim, as it always has in the past. The coverage is excellent and so is the customer service.

honest, clear and seems like claims will be received and processed efficiently

good and cheap coverage