ASPCA | Pet Insurance Review

I would give that company 0 if i could. I care about my little one very much and I had lost my previous dog due to terminal incurable illness so i decided to get my new rescue an insurance. After reviewing the policies and many customer reviews( i am very sad that I haven't read the yelp reviews before) I chose the ASPCA insurance. I have to wait already 2 months to be reimbursed for the damn shots. I have a prime preventative plan for my dog. And my claim was considered inelegible for the reimbursement BECAUSE IT EXCEEDS THE LIMIT: ATTN to the logic- i pay 70$ a month for your damn insurance and i will not be reimbursed my maximum for rabies vac which is 25$ BECAUSE I PAID 30$ at vetco. ARE U CRAZY AND HIRE PPL WHO HAVE NO CLUE HOW YOUR POLICY WORKS? The customer service is unhelpful at all, they are very polite etc. but i don't need to be asked how I and my dog are doing, i have friends and family to ask me that. The insurance company has only to proceed the claims the right way and give the reimbursement according to my plan. That's it. If your representative will respond and offer me to call the customer service- I HAVE ALREADY SPENT AN HOUR ON THE LINE WITH YOUR SERVICE AND IT DID NOT HELP THE CASE. Would never recommend anyone to use that company

i never received an acct number or nothing had to take my dog to the vet for flea medication could not take due to not able to look up insurance policy number!

This insurance is terrible. They don't pay out vet bills and charge a high rate monthly. I have the top insurance they offer. Complete coverage prime. My deductible has been paid 250.00 already. Yet my 73.00 recent bill for accident visit was put towards a deductible that's been met. I'll take my 85.00 a month someplace else.

Signed up for this insurance for my dog several months ago because they stated that cover well pet exams and accidents. Well, that’s just what happened, my dog got his nail caught in a grate and it was torn off. Took him to the vet ER and it cost a pretty penny. Filed the claim , sent all the records of procedures and cost, as requested and they paid me $0.00. I pay my premium every month on time for my pup and this is what the coverage covers, or should I doesn’t cover? Guess I needed to read the fine fine print. Needless to say I will be looking for new pet insurance for my pup.

I've been an ASPCA Pet Insurance member for several years and through numerous medical emergencies with my dogs, Miss Molly, Ollie, Merlin, and Benji. This included an expensive surgery to repair vertebra injury and paralysis with my Diva Dachshund Miss Molly. Never once did I have a problem with claims and payments. I used another top 5 brand before ASPCA Pet Insurance and was completely disappointed in services and claims and even ventured away from ASPCA Pet Insurance this past summer after losing Miss Molly and Merlin within 75 days of each other. I Went with two different Top 5 brands and both were so unorganized and unprofessional; I was still getting requests to sign with them weeks after paying fees and submitting registration information. ASPCA Pet Insurance is simple, inexpensive, EXTREMELY courteous and professional. Their APP and Member Center are easy to navigate and claims processing and payment is easier than most. Reimbursements may take a few days depending on uniqueness of claims submitted so please be patient as "your claim" is not the "only claim" being processed. I'm paying less than $70/month for two dogs with wellness plans and $4000 each in annual coverage at 80% Reimbursements and $250 deductibles each. Extremely inexpensive and well worth the investment. My dogs are my family. They're my responsibility and MY life. Thanks ASPCA Pet Insurance for all you have provided to me and my family.