4
out of 5
POSTED: | BY: Ann
Timely & Reasonable Reimbursements
I have two smaller dogs (10# each) and got insurance for them at 8 yrs old, expecting that they would face age-related problems (they are now almost 11). I pay about $77/month for two dogs with a $250 deductible each. One of the dogs recently had an emergency issue which resulted in $2500 worth of multiple ER and vet visits w/lab work. I received about $1800 in reimbursements, each taking about two weeks. While my policy reimburses 90% of UCR (usual, customary and reasonable), I was reimbursed at 72%. Granted, I was fortunate to have any reimbursement at all--and maybe the vets can charge lower--but given the high cost of living in Southern California, I think that ASPCA could improve on their reimbursements.
The staff are usually friendly. They reimburse by two weeks. They're pretty good...but I think they can be better. Now that my dogs have age-related issues, I can't change insurance companies so I will stay with ASPCA. While I would recommend this company to others, I would strongly suggest that they do their homework before signing on.