AKC | Pet Insurance Review

UPDATE: Changing my review from 1 star to 3 based on a recent conversation I had with the manager. My claims are being worked. He spoke with the Vet on the phone to get all of the needed information since it was not being clearly communicated via fax and email. It took some work but I am thankful that the manager was able to resolve my issues. Previous Review: I am not sure where or how to being but dealing with AKC Pet insurance is an ABSOLUTE NIGHTMARE. It is stressful and time consuming. The customer service team is not knowledgeable and never have any information to share other then what is on my claims page on the website. I can read so I am not quite certain what the point is of having a customer service phone number unless it is strictly for people that cannot access their account information online. Every time a claim is rejected I get a sentence description of why it was not covered. The documents that are submitted with the claims are not thoroughly reviewed and it seems like they claims adjusters will do anything out of paying a claim if it is over a certain amount. I have been waiting over 1 1/2 months for a claim to be reviewed. When I called I was told it was because they waited 3 weeks to hear back from my vet. Which in fact is not my vet but an emergency vet that I have used in emergency situations although not in this one. This is the vet that diagnosed the previous claim that I had submitted. I understand wanting to get all of the information but I believe if they would have reached out to me to let me know that they were having trouble getting in contact with my vet I could have assisted instead they wait for me to call them to inquire to tell me this. Also, have they reached out to my vet? I have no idea. I was told I will get a call back from the manager later today or tomorrow. Please note that I have spoken to this manager on numerous occasions and also have been promised a call back from him more then once. It has been a month since I was supposed to receive my last call. This is ridiculous and a horrible way to do business. I actually believed that AKC Pet Insurance would be a reputable brand since they are associated with the AKC and recommended by them but I have been sadly mistaken. I asked who I should reach out to if I do not get what I need from the manager and I was told there was no one else. I know how businesses work. I let the customer rep know that I know that he has a manager and was told that she does not deal with customers. This is such a joke. And unfortunately the joke is on me. I guess the only route to go is to reach out to the Texas Department of Insurance and deal with them directly since I have tried working with AKC Pet Insurance directly and all I get is to be told I will get a call back.

Amy was fabulous! So kind. Knowlegeable. Thourough. Professional. She made my customer experience awesome.

Very professional yet down to earth. It was a pleasure dealing with this representative.

Representatives are always knowledgeable, professional and courteous thank you!

We purchased our two standard poodles, Max and Clifford, from a AKC registered breeder when they were three months old. Upon registering them with AKC I was offered AKC pet insurance for a one month trial, which I accepted. When the time was about to expire my husband and I decided to continue with the insurance for both of the boys. Of course, you never know how the results of this kind of insurance will be until you have to use it, but since it was AKC we took a chance, hoping we would never have to use it. Kind of like using your seat belt, you hope you never need it, but you use it anyway. On December 16, 2019, my one year old standard poodle, Clifford, started acting strange. The next morning when he went out to go potty I noticed his urine was red. I immediately took him to our family vet and was told hours later that Clifford's RBC was at 11 and his bilirubin was 94, he was given prednisone and I was told to watch him and that he might need a transfusion. The next morning his urine was bright red and thick. I called the vet and told her I wanted Clifford to have a transfusion right away. I was directed to West Vet Emergency Hospital. Clifford was not well at all. The doctor came out and explained what was going on with Clifford and that it would cost between $3,500 and $4,000. We were able to say YES because we knew we had the insurance but couldn't remember all of the details. This estimate turned out to be VERY low and in fact reached over $12,000, and that he would be on some very expensive meds for some time, including Predisone, Plavix and Cyclosporine. Clifford was in ICU at the hospital for 12 nights, during which time he had sonograms, exrays, nasal feeding tube and intravenous tubes in three legs, and many blood transfusions. He had been diagnosed with AMHA, an immunity disorder without any direct known causes. Visiting Clifford every day was hard because he couldn't even stand up. Seeing him on Christmas night, he finally did stand, but still was not eating. I cannot possibly tell anyone what a relief and blessing it was, Thanks to AKC Pet Insurance, to be able to tell the hospital to do whatever was necessary and provide all Clifford needed because all we wanted was to take our boy home. When we were finally able to take Clifford home we were told that no one expected that Clifford would ever leave the hospital and that most people would never be able to shoulder the expense of such and intensive and long treatment. Today is January 28, 2020 and Clifford is home and doing much better but is needed blood tests every two weeks to monitor his progress and is still on all the medications. With some wariness I submitted the vet bill. I was never called, emailed or questioned by AKC Pet Insurance, but within two weeks of Clifford returning home there was a check in the mail from AKC! They have continued to promptly respond and reimburse for all of Clifford's follow up visits, blood tests and medications without question! Again, what a true blessing to be able to care for our furbaby without the added anxiety of whether we are able to afford for his care and recovery, or having to make the horrible decision that would come with the inability to pay for his care. I have strongly encouraged all pet owners I know to make this small investment in their pets. Our dogs are an integral part of our family and we want to treat them as such. I would also encourage people to take a very hard look at AKC Pet Insurance and their coverage options and prices. I received an advertisement in my email just yesterday and looked at it. It worked out to be twice as much as AKC, but with a $200 deductible instead of $100, with a max of $30,000 annual. Many thanks and kudos to AKC Pet Insurance for their incredible customer service and reliability and giving our family the opportunity to be able to afford saving the life of our sweet Clifford!