AKC | Pet Insurance Review

I’ve had AKC Pet insurance for 5 years...ever since we brought our Cooper home from the breeder. Cooper is a beautiful Welsh Springer Spaniel who is the joy of our lives. Sadly about 4 months ago he was diagnosed with Autoimmune Encephalitis which is not curable . This was determined after an MRI and Spinal Tap. The best you can hope for is a remission after suppressing the immune system. This is done with immunosuppressants and Chemotherapy. Cooper has shown signs of stabilizing quite a bit...but as you can imaging...this is incredibly expensive, and without this insurance I don’t think Cooper would be with us today. AKC has been a remarkable God send for us, and their customer service is first rate...and rapid reimbursements. I thank God every day for their support and feel they are by our side though this heartbreaking time.

Customer service was very professional and the representative is very knowledgeable. I thank very much

Chelsea was very thorough and answered all of my questions. She provided me with all the options but wasn't pushy and didn't try to sell me options that didn't make sense for me or my pet.

I would definitely look for other companies than this one. I took my dog to been seen for a swollen eye, she was treated for infection 2 different times. Then she continued to have trouble and was diagnosed with Entropion that requires surgery. The policy states you pay 20% for surgery and they pay the 80%. That is false, they only pay up to your per pet incident which my per incident was $500. Her surgery was $1800 they paid 120.22 because they said that they had already paid out $377.78 when she was treated for the swollen eye. So don't fall for the surgery being covered. They are very deceiving and I would stay away! This is what is in the contract: What is Covered After satisfying the annual Deductible indicated on the Declarations Page, We will reimburse You in accordance with Your plan, less any limitations and exclusions, the amount after Coinsurance for eligible Covered Expenses that are Medically Necessary to treat or diagnose a current covered Incident showing Symptoms during the Policy period but after the Waiting Period, including but not limited to: a. Laboratory tests, x-rays, ultrasound, MRI and CT scans; b. Surgery; c. Hospitalization d. Prescription Medication that is prescribed by a Veterinarian; e. Extractions to permanent broken teeth due to an Accident; f. Chemotherapy; g. Hydrotherapy and Physical Therapy; h. Emergency ground Pet Ambulance transportation up to the maximum benefit for this coverage as specified on the Declarations Page; and i. Euthanasia (when advised by a Veterinarian to alleviate suffering). Regardless of the number of claims made during the period of insurance,

The lady I spoke with was very friendly, knowledgeable and genuinely concerned about my puppy! Excellent customer service! Thank you