Healing Paws Veterinary Center

The office is so clean and restful. The staff there is by far the most attentive and understanding out of the whole Teays Valley area. They took such amazing care of my cat and were honest about treatment options. I will never go anywhere else. They treated me and my fur baby like family and I’m happy to know them!

posted: 12/06/2024

My daughter spotted a tiny blur of black fur on a busy road. It turned out to be an estimated 3 week old kitten who was emaciated, covered in filth and terrified. This happened on a Sunday, I called my regular vet the next day and was told they were booking out new client appointments to June/July. I was a little panicked because this kitten was so tiny, I knew nothing about babies this young or small and knew he couldn’t wait that long to be seen. I had to weigh him with a kitchen scale he was so tiny. I called local vet offices that I knew of but no one could get him in for weeks. A Google search lead me to Healing Paws. The receptionist who answered the phone was so incredibly kind and reassuring, they got the baby in for an appointment a few days later. Upon arrival, I called the number on the door to let them know I was there. The waiting area is small so while this baby was in a carrier, I have a very reactive and anxious dog who does not do well in crowded environments so I appreciated this. They told us to come on in. We didn’t wait long after checking in to get back to a room and once in the room, staff started his examination. They took him to the back for bloodwork etc, it wasn’t long before they brought him back to us. Dr. Totten came in with his results and immediately put us at ease. She is incredibly kind, compassionate and has an infectious positivity to her. She took the time to answer all of our questions with patience and clarity, we never felt rushed or glossed over. Kittens are obviously adorable but every staff member we came in contact with was kind, gentle and loving with our little road rescue. She even texted us with results when a send out test came back and let us know she’d have a new medication ready for us the next day. As an aside, they have a dedicated number for texting off hours/after hours with emergencies etc which I thought was awesome! We’ve had a subsequent follow up appointment since then and the experience was no different the second time. They were a little busier so it took longer for Dr. Totten to get to us but that was a non-issue. Knowing that she takes the time with pet parents to provide total care and answer their questions makes the waiting worth it because you know you’ll be extended the same and honestly, it’s refreshing and comforting. Plus, our little guy was not there for a sick visit and in any facet of medicine, human or animal, the sickest get seen first…as it should be. My daughter adores the staff here and said she truly felt comfortable in the office. It has a calming and peaceful atmosphere. So much so that she asked to transfer her other cat to Dr. Totten as when she turns 18, she’ll take over both cats care. I know this is a bit long but I wanted to write a comprehensive and honest review. This office stepped up to help us in a situation where we very much felt in over our heads. I didn’t have any intentions on adding another animal to the house, much less a kitten who wasn’t nearly ready to leave his momma. He’s now thriving, happy, healthy and terrorizing our feet and curtains daily, thanks to Dr. Totten and her staff. We’ve become an instant gratification society but sometimes, the best things are worth a little bit of a wait and an equal amount of understanding along the way.

posted: 06/14/2025

Our first experience was wonderful. My dog had never had shots before and we didn't know how he'd react . He is a German Shepherd and high anxiety. The Vet was patient and very comforting to us and my dog . The vacuum was on while we were there and was causing him to be more anxious. She had them to turn it off. He was so good for her. Definitely a great place ! The staff was all so pleasant too.

posted: 03/05/2025

Don' call this place if your animal is sick. The receptionist was all about telling me the price of everything until I told her my dog was sick and I took him to another vet who done nothing to check my lil dog out but charged me 70 dollars well I could look at the dog for free if thats what I wanted done well soon as I told the receptionist I wanted my dog checked out to see what was going on he is sick she then tells me where my dog would be new she couldn't even get him on her booked schedule til next thurs now what if the little dog really has something bad going on

posted: 08/05/2025

Amazing experience. We arrived at apt time and was seen immediately. All staff and Dr. Totten were super patient and loving to our traumatized little foster dog. On our 2nd apt (for health certificate for transport) he was relaxed and walked right up on the scale. A vast improvement. He was comfortable with the staff, another vast improvement. They knew he was traumatized and I felt they took extra care because of it. Slow movements and soft voices. Very grateful and will recommend. Thank you guys for being so good to foster Dallas💙

posted: 05/30/2024