Small Animal Internal Medicine

Came in with our little pug, who had an eye injury. We need he hurt it, as it was cloudy, and seemed to have a piece of pine needle or debris stuck in it. After the "nurse" checked us in, we waited for a while, then were finally called back. The "doc" then asked us what brings us in, acting like she hadn't already checked over our dog. She then proceeded to lay into us harshly, and in this order - 1. That our dog was overweight (he is slightly) 2. That pugs are known to have breathing problems (are does not, and happens to be a rescue) and needs nasal surgery. 3. And finally, that our dog had a corneal abrasion and just to put on a cone, and use antibiotic ointment. Of course, we just wanted peace of mind, that his eye would be ok, and suggestion #3 is what we already were doing at home. We were more concerned that he had something embedded in his eyeball, and did not need to be insulted about his weight or breed. It's like going to a mechanic for engine trouble, and they scold you for owning a Ford Pinto, or saying it needs a paint job. She should've reversed the order of her list, and omitted the second. We known damn well that pugs can have issues with breathing, but ours does not, and we make sure to keep him cool in the summertime, which is the high risk months. We don't plan on coming back. The staff is mostly unprofessional, although the facility itself seems very clean.

posted: 02/28/2024

The doctor I saw was very helpful and caring she took her time explaining everything about my rabbits situation and procedures that needed to be done. I returned the next day for an ultrasound and the girls in the back were really caring and professional and unfortunately my rabbit had cancer and died. I was crying my soul off and they we're really caring and hugging me through this unfortunate situation. I strongly recommend this place the only thing they need to work on is all the girls and the guy at the front they acted and looked like they we're miserable working there and not too friendly. Other than that I strongly recommend it.

posted: 11/17/2023

These guys were very very nice and helpful. Very patient at 12 midnight. Thank you for being open around the clock.

posted: 11/03/2023

Very nice professional staff. Would highly recommend for pet care. Unfortunately, we had to say goodbye to our beloved cat. RIP Momma mew You'll be forever loved and missed.😞🩷

posted: 12/15/2023

We took our 2 yr old dog there and told them we thought she had something up her nose. They kept her for 3-4 hours and basically did nothing except lab work. They said they couldn’t look up her nose and gave us an antibiotic. Told us to call if it didn’t improve. $1200+. We then took her to her normal vet on Monday (3 days later). she scoped her and got out 5-7 toothpick size or slightly bigger pieces of grass/weeds. 1/2 the price. It seems the ER clinic would not listen to us but our vet in Sandpoint did. I won’t go back there. Very poor customer service.

posted: 09/21/2022