Green Lake Animal Hospital

Kelly Schoenborn

I am not one to leave reviews, but I had a very frustrating experience at Green Lake Animal Hospital. I had my first vet appointment scheduled as I am looking for a new long-lasting veterinarian that is closer to my home. I accidently typed in "Greenwood Animal Hospital" instead of "Green Lake Animal Hospital" into my directions this morning, and showed up at the wrong clinic which is down the street. After promptly calling Green Lake Animal Hospital to tell them that I am running a few minutes behind, and will be there within 5 minutes, they say no problem. Just a few minutes later I get another call from them, when I am merely blocks away, that they have a 10 minute grace period. My arrival time was 2 minutes after their grace period but they insist that they have to cancel my appointment and reschedule. The woman on the phone was incredibly rude and if there was no penalty or cancellation fee, I would have 100% decided to take my business elsewhere because of this customer service alone. I understand needing to keep a schedule at the clinic in order for things to run smoothly, but there needs to be some compassion and leeway for running 2 minutes late. I doubt that would have really changed my appointment much or the service they offered. Instead, I wasted an hour of my morning driving to the vet and back and I didn't even get in to be seen.

Jan 5, 2024

Clinton Dela Cruz

There’s no other place in the Seattle area that I’d trust with my fur-son. Dr. Spencer is absolutely wonderful. She’s always patient and kind knowing that my dog is timid and takes time to warm up during every visit. The staff is friendly and always helpful. We’ve been going to Green Lake Animal Hospital for over 2 years now and I have never had a negative experience.

Dec 1, 2023

Rita

Continued bad experiences with this place - vet not calling us back after countless calls post surgery (after they took our $5k). Was 10min late to an appointment to discuss end of life care and they told us we were too late and would have to reschedule or wait an unknown amount of time. We've spent a lot of money at this place and have never felt truly supported. Update in response to below: These are not the facts. It's amazing how quickly you came here to save face rather than calling your long time clients with compassion to see what you could do. I called this morning to say the situation was critical and asked about cancellations. I couldn't get the dog in the car because he was in pain and called to say we were getting there as fast as we could. We pulled in 10 min after and told my husband to run in while I helped the dog out of the car. My husband then waited 5 min for someone to talk to him and they told him he was 15 min late. We were also not told how long we would have to wait. After spending much of the day in tears, a little compassion would have gone a long way, but this is just one instance among many others where policy is more important.

Oct 18, 2023

Annie

They made time to see my dog Kitty on a Sunday due to blood in urine and UTI which I really appreciated. I was impressed with Dr. Joyeeta De's demeanor with my rescue dog who bites if touched by strangers. Dr. De was not at all phased by her aggression, and calmly draped a towel over her to examine her, which worked. She was also a good listener and very kind with her follow up call. All the staff there were also so caring and friendly. Great experience.

Sep 19, 2023

Lise Anderheggen-Leif

I have gone to Greenlake since 1984. All the vets have been great but Dr Liz Spencer is amazing! I have very scaredy feral cat who is coming along with me socially but is petrified other people. Liz was just great with Pekoe and allowed her to stay hidden in a towel for the entire visit. Additionally she needed her nails trimmed as Pekoe won’t let me do it and instead of taking her into the back where it is loud Liz said “oh no, the tech can do it in here.” A great vet tech came in and clipped her nails in the room while still under the towel. This was the least stressful vet visit for Pekoe ever. Thank you!

Jun 8, 2023