Banfield Pet Hospital

I have been with Banfield for my pet and now my partner's pet for about 7 years, and I am extremely disappointed in my last two visits. I no longer feel confident trusting this office with my pets' care. At my most recent appointment, I arrived and was told by the receptionist that my doctor had been bitten on Friday and would not be in today. I truly hope the doctor is doing well, because things like this happen, but with several days of notice I would expect a corporate clinic like Banfield to either find coverage or at least notify me that my appointment was canceled. I received no call, no automated message, and no communication of any kind. This resulted in more than an hour of driving in rush hour for an appointment that could have easily been rescheduled. At the appointment before this, my older dog Stella was limping and we brought her in for an injury evaluation. Dr. Carrington Joel Stephenson treated her, and his manner felt cold and overly clinical. He told me my ten-year-old golden retriever would need to be sedated (for an additional fee) in order to take x-rays. I later sought a second opinion from a non-Banfield veterinarian who was able to x-ray her without sedation and was surprised that sedation had even been recommended. The reason I stayed with this location was because the techs and assistants are wonderful. They consistently show genuine care and compassion during both routine visits and stressful moments. It is unfortunate that the doctors and administrative processes do not provide the same level of care. After years of loyalty, these recent experiences have made me reconsider continuing services at this Banfield location.

posted: 12/08/2025

Worst Banfield I have ever experienced. Do not trust them with your pets. I called at 4:03 pm to confirm the location because it was very hard to find. I was told they had parking and that the clinic was on second floor on a back street. I arrived with my dog at 4:11 pm. This was our first visit. The location was genuinely difficult to locate, and no one mentioned there was a strict 10 minute late policy. The front desk staff member, Alex, told me I missed the appointment because I was one minute past the 10 minute window. There was no flexibility, no empathy, and no attempt to help, despite knowing it was my first time and that I had just called for directions. Customer service was dismissive and unprofessional. If they are this rigid and uncaring with pet owners, I would not feel comfortable trusting them with animal care. Always trust the Yelp reviews. This place is exactly as bad as people say.

posted: 01/19/2026

Banfield has been the best, reliable and patient with me. I am a dog mom who always calls in tears or have the weirdest questions and concerns about everything that goes on with my spoiled puppy dog! And they never blink twice they just help me and my puppy dog feel better. I love Banfield they have been my rock for the past 5 yrs! Thank you for being Banfield!

posted: 06/12/2025

Banfield has been taking care of my pets for some time now. It’s always fantastic. Today’s visit was no different. Dr. Stephenson was great. And Kayla was very helpful and knowledgeable.

posted: 01/20/2026

Great staff, clean, easy to make appointments. Their plans are great for older dogs or dogs w health issues. Thank you Cap hill staff, from Boomer and Charles 🙏 💙

posted: 11/22/2025