Toptails Vet

Estevan Camarena

Friendly, modern, and very welcoming. We had our American Pitbull terrier come in after having an upset stomach. They took great care of him, and he’s a little anxious sometimes, and they handled it so great. Would gladly come back, thank you Dr. Abhishek for the wonderful service to our family. Front desk Asher and Fawn were warm and welcoming receptionist. It’s nice to feel at home when you’re at the vet.

Oct 17, 2024

Kelly Jones

Great experience for my pet foxy! The place is so clean and staff is friendly and professional. Quick appointment and vet was on time which was even better! In and out in 20 minutes! I will be using them again for sure! And they had this cute little bed!

Sep 17, 2024

Bree Hampton-Lee

Was so thankful to find this vet and get my sweet girl in for a same day appt. Everyone was very kind and welcoming from start to finish and I feel the prices were reasonable and they explain everything as they go. Thank you for taking care of our girl!

Sep 3, 2024

Jessy Thrush

First visit here. Was super easy to get in same day, vet was very caring and easy to talk to. He even got on the floor to make my pup feel better. Will probably come again.

Jan 15, 2025

Jodi Chamberlin

Update: River died today. I would say it is a direct result of TopTails delaying approving her insulin despite many phone calls to the clinic following up. She developed ketoacidosis , pancreatitis, and liver failure due to the delay in insulin and was put down humanely at another animal hospital who had her best interest at heart. I was given 20 dollars off for writing a PAWSitive review. They advertised this promotion at the front desk ask you walked in the vet office "leave a pawsitive review for 20 dollars off your visit" I would also like to say that when I booked the appointment it was required to put 89 dollars down for the examination fee and chose the clinic for the positive reviews. I was apprehensive at first just because I was concerned the reviews may be impacted by the promotion. After talking to the veterinarian I thought he had the best interest of animals at heart until I went through the entire prescription process in getting her insulin approved which did lead to a great deal of suffering from my cat. After ordering her prescription medications through Chewy I immediately called the receptionist to let her know they were pending approval I was told they would be approved by the next day. By Friday they were not approved so I called the office again which they then communicated he was out and not in to approve the medication so they would be approved on Monday. We are talking about a 15 year old diabetic cat that desperately needs insulin and due to no policies in place to get medications approved when a vet is absent my cat is laying in her cat bed on the bathroom floor lethargic. This could have been prevented with communication and policies in place regarding the matter. I called today to voice my frustrations and I was shocked by the excuses and lack of empathy from the employee I spoke to. This clinic may preach that they care about the quality of life of their patients but based on their actions I don't buy that. Here are the facts of my exam: -my cat was weighed and teeth were checked -she is a complete indoor 15 year old female cat - I took her in because of rapid weight loss over the summer -they weighed her -checked her teeth -recommended flea treatment (fully indoor cat) and tooth tartar water additive -recommended and gave a 1000-4000 dollar quote for teeth cleaning -ordered, a senior blood panel, gave her fluids (that's a lot of treatment that is not related to the weight loss keep in mind she was put down two weeks later) The blood work came back about a day and a half later and I was relieved to find that her thyroid and kidneys are fine but her blood glucose is elevated. I was a bit disappointed by the lack of urgency the doctor showed regarding communicating the results. All veterinarians I have gone to previously are able to get these results immediately or within 24 hours. This delay was unacceptable. They communicated the doctor was out sick and they were closed after the fact. It is disappointing that there are no procedures in place to get crucial lifesaving timely information to pet owners. The Wednesday closure was not communicated beforehand. I would have gone somewhere else if I knew the process of getting blood work would take this long. I submitted the urine test within 24 hours and the diabetes diagnosis was confirmed four days later on a Tuesday. To be fair, I submitted the urine test on a Friday. The veterinarian told me he would call me when he had orders ready. Several hours had passed so I showed up to the clinic. I still wonder how long it would have taken if I didn't show up myself. I was given the antibiotics they were started immediately and I purchased the insulin, syringes, and diabetic cat food off Chewy immediately. I also tried neighborhood pharmacies but they needed to ship in the medications which would take a week so one day shipping through Chewy would be the quickest option. I called the vet clinic to let them know they were in the system ready they were not approved for 4 days and again I was told the doctor was sick and could not approve them.

Sep 8, 2024