Dill Animal Hospital

My dog Chewy had been suffering for a while. We decided it was best to let him go to Doggie Heaven. Dr. T was so gracious as she helped me through the process. Everyone was so kind. I will continue to bring my other dog Bella and my cat Nala here because Dr. T and the staff cares, and it's noticed, even on the phone. ---- Mahalo All!!!

posted: 03/04/2023

I have been going to Dill Animal Hospital for years – prior to Dr Dill selling the practice when he retired. My pets always received exemplary care under Dr Dill. I took my female canine into Dill Animal Hospital to have a severe cough and ear infection investigated. The vet discovered a heart murmur and wanted to take radiographs. I was told they would review the results and call me in a few days. I was called and told there was no fluid on her lungs but that she had an enlarged heart and liver. I thought medications would be available to help her. The vet said she would prescribe something for the cough and antibiotics, but I was not given any information or reports on how bad or what grade the murmur was, how enlarged her heart was, how enlarged her liver was; or if there were any medications to help alleviate any of these conditions. The medication I was given for the ear infection did not work, so essentially I felt I had paid early $600 and had no real information to deal with her problems afterward. I was told over the phone to try to get my dog seen by either Summit Veterinary Referral Center or BluePearl Pet Hospital for cardiology services. Unfortunately neither was an option as Summit had numerous negative reviews in multiple places online and BluePearl told me they don’t handle cardiology cases. Over the course of the next two days my dog started fainting so I researched canine heart conditions and liver conditions to try to understand what was happening to her, especially as I was concerned if it could be something like Congestive Heart Failure (CHF). I discovered during this time the entire vet’s office had contracted Covid. I was surprised by the lack of basic protocols, like not requiring masks for patients or taking other precautions, including not having an emergency staffing plan. With limited staff answering calls and at one point not taking messages, it made it very difficult to do anything in order to get my dog the medical help she needed. There were no responses to my pleas for the records or radiographs. I understand the entire office was closed down, without a backup plan to follow up on pets they had already seen, and the ensuing backlog was a large inconvenience to everyone involved. But I also don’t understand why the specific vet that saw my dog was, as I later learned from their website, someone who professionally gravitates towards felines, and may have been under-prepared to give me the necessary information to help my canine. It is unfortunate that Dill Animal Hospital made the decision as a business to not have Covid protocols or emergency plans in place, but I don’t think my pet should pay the price for their negligence by sacrificing her health and well-being. It would have been much better if they had been honest with me from the first day, instead of forcing me to watch my pet suffering for two weeks while they tried to figure out how to keep their business operating without any staff. the beginning and administer new tests, etc. especially since I was only given relatively vague information from Dill Animal Hospital, and I don’t think I should have to pay for veterinarian services which were essentially not provided.

posted: 08/31/2023

These people are awesome! They have taken great care of our pets! They are friendly and polite, like everyone in their industry they are super busy but they have always tried to accommodate our schedule and needs. If possible I would always wait for an appointment here because of the way they take care with and of our pets, and us too! We will definitely be back.

posted: 06/07/2023

If only I could go higher than 5!!! I love these people, and I wish the best for them forever. They made my Frankie's passing so much easier.

posted: 09/09/2023

Ive been w Dill Animal Hosp. For years n they have been great to me n my fur family. The staff is great n they handle myself n my pets w the greatest of care. Very professional n was happy to come back after emergency care from Sumner Emergency Vet Clinic. We had our follow up care w Dills Hosp. n there fees were so much less expensive. I love the doctors bed side manner. Dr Tegardener is the best.

posted: 03/13/2023