Banfield Pet Hospital

I'll start out by saying that Banfield was recommended to me. I thought I would have a good experience here but since day one I've felt uneasy about this place. I like how they have pet health plans and drop off services and the desk and doctor are always very kind. But I feel like they must be overwhelmed with all their patients, I feel like I have not been given very good service at times. My dog has had an ongoing ear infection as far as I am concerned for a while now and the ointment they gave me did not work, I tried to call there and left a message and call the doctor could suggest was continue to use the ear cleaner, now I'll say that that worked but since his follow up they told me to clean his ears once a week, at this point the infection is back. I am probably going to take him elsewhere, I am not going to waste my money or time again for them not to pinpoint why he keeps getting ear infections. I also feel like they really push treatments on me here, last time I was here they really pushed cytopoint on me, but after my dogs last injection I felt it did not do much, I told someone that from the get go, but obviously someone did not get the message or something. I could go on and on about other issues I have with place, but I'll just leave it at this. I feel like they have done nothing to help my dog, and I won't be returning. Honestly I wish I could get my money back for every visit. I certainly would not recommend this place.

posted: 09/19/2023

Banfield is always a great experience. They treat my Bernese mountain dog with lots of love! They seem to have a good system for patient management, I never spend long waiting for them to call my pup back.

posted: 09/18/2023

PLEASE DO NOT USE THIS PLACE FOR YOUR PETS! I have been trying to get my dog in to see a Veterinarian for an ear infection for over a week and got put on a waiting list because they are understaffed and have only one Vet because the other one is on maternity leave. They knew this situation would affect the clients and they DO NOT CARE! STILL WAITING! I emailed corporate and spoke to the office manager at this location and she was so rude! In order to opt out of my wellness plan I have to pay off the balance! THIS COMPANY DOES NOT CARE! Hippocritcal company! I strongly suggest that you really do your homework before using this company! I will be seeking a new Veterinarian!

posted: 09/22/2023

If I could rate this in the negative stars I would. The service is absolutely terrible. The reason why is they are under staffed and telling customers that they need to be put on a waiting list for services for pets in need. Find staff or whatever you have to do. The management is rude. I don't trust them with the safety of my pets. I wouldn't trust them with anyone else's either. They need better training and better staff ASAP! Further more they replied to this with some bot that claims to be the owner? That's just comical. Let me let you know I will be escalating my complaints to the highest level possible. How do you tell people to just go to any vet? Because you don't have staff. I pay for a wellness plan through your company. I'm pretty sure you have a contract with pet smart. It's just disappointing to see you treat my pets and my family this way. My pet was in need of services and was denied that because one of your staff members is not available? I'm just baffled by this. There's only 1 member of your staff that can take care of pets? What's going on at this location? Many pets are dropped off all the time and just left in crates never being taken of. It's a strange way of doing things. Then your staff is terribly rude to customers. Why refer me to just any vet? Do you not want my business? I'm very confused. Simply put I don't think I want to deal with any business that treats people and their pets that way. Then some fake bot person that claims to be the owner tells us to put it on Facebook?? I'm still confused with this entire process. I recommend anyone that has a bad experience complain directly to their store corporate. Then maybe something will be done.

posted: 09/23/2023

Unfortunately, our family will not be returning to this Banfield location. I do not trust this location with the health and well-being of our dog anymore. I wrote an e-mail to Banfield's Customer Care department the Monday after our final encounter with this Banfield location and have not received any acknowledgement. We have been Banfield Optimum Wellness Plan members for almost all of Bailey's 15-year life and we have never been treated so poorly. A few weeks ago (February 11th) our dog Bailey had a (somewhat) life threatening emergency. Bailey had swallowed an object and although he could breathe, he was struggling to clear this object on his own and was starting to panic. I called our local Banfield clinic (Williamsburg, VA) hoping we would be able to receive care but was turned away. The tech I spoke with said that the doctor was busy but they wanted us to send a video of our dog choking and they would call me back "when they could get to him". I asked if there was even a tech available to do something to help and was denied. In all our years of care with Banfield we have never received such a lack of care and compassion in a stressful time. I opted to take Bailey to another vet facility where he received exceptional and expedited care. The doctor that saw him there said that if the object had slipped or moved farther down, there was a very good chance we would have had a much darker outcome to the situation. I am disappointed how this situation was handled, and I hope no other family has to experience what we experienced.

posted: 02/27/2023