Three Chopt Animal Clinic

The staff and the all the doctor's have been absolutely amazing with Snuggles & Pebbles. We have been going to Three Chopt for over 20yrs! You guys have been so helpful! Thank you so much!!!

posted: 06/06/2023

Dr. Patterson is wonderful and has been taking great care of my dogs for almost twenty years! I appreciate a supportive doctor who not only cares but takes the time to make sure I understand my Pet’s needs and the best health options for them. Highly recommend!

posted: 01/18/2023

DVM Patterson has attended my cat Pebbles the past five years. He is awesome. Very attentive to detail and my cat's well being.

posted: 09/14/2023

I can't say enough about the staff from the front desk to the assistants/techs and the Drs. Extremely caring and have always worked with us in anyway they can to get our pets in. They all really care, we wouldn't trust anyone else with our furbabies!

posted: 09/10/2023

I have gone here for years and overtime I have started to have small issues, but today I just feel completely turned off from going here. The front desk staff is very rude. I called the vet to try to get my dog seen since he had very concerning symptoms since being there last from a routine visit and vaccines a couple days ago. He was panting, unable/unwilling to walk, excessively salivating, yelping in pain, etc. The vet was helpful in getting me in later the next day. I did relay to the vet that I was able to get seen somewhere else on an emergency visit yesterday, but wanted to have an appointment just in case. I did not receive a later call asking about my pet or if I wanted to keep the appointment. By mistake, I forgot to call in and cancel my appointment because I was at work all day. Which is something I never have done before. I was called by a front desk employee 10 minutes after my appointment was supposed to be and I profusely apologized, explained why I forgot to call, and explained that I did tell staff I got in somewhere else yesterday. I was met with a very rude response by the caller. The tone was very condescending and sounded unforgiving for an honest mistake. She said something along the lines of, “You seemed so concerned yesterday and we have been waiting on you and you don’t bother or care to call us to cancel.” Over and over again. I was repeatedly shamed and made to seem uncaring by her saying I didn’t even care to call them. Which I would never try to purposely not call or ignore a place. I said I’m sorry many times and she cut me off and went “bye” and hung up on me. With no effort to ask if I wanted to reschedule, if my pet was doing better, or even to accept my apology. I do not know if she tended to come off as unfriendly but I tried apologizing again and again and was met with very condescending remarks. I apologize for any inconvenience I caused. I just do not see myself coming back. I hope the tone and customer service can improve.

posted: 02/21/2023