Integrative Veterinary Center of Richmond

Susan Chambers

RESPONSE UPDATE: When appointments need to be made so far in advance, why do you even ask for a NON-REFUNDABLE deposit? Furthermore, is it really necessary to run the charge, thus incurring a processing fee, when the appointment is made or could it be run 48-72 hrs prior when it's reasonable to believe that you are preparing for an appointment? I'd be curious to know how you "start preparing" for an appointment that's not scheduled to take place for at least two weeks? I also wonder why you don't process refunds, that you so "respectfully" grant at your discretion, as quickly as you process the deposit. You're mailing out a check?! Interesting.....sounds like "floating" to me. Frankly, this response sounds like it came straight from the playbook of a big corporate airline financial bean counter. We'd leave ZERO STARS if we could - we can't review our "experience" with this group because our cat died prior to the appointment. She died a full NINE days before the appointment. The very day she died and with tears in our eyes, we called the practice to cancel the appointment so they could rebook it. We were informed that a $25 "processing" fee was being withheld from the $180+ deposit charged just to make the appointment. Do we understand the request for a deposit because people NO SHOW their appointments? Yes. Do we understand a partial refund if a pet passes within 12-24 hours of the appointment? Yes. But an arbitrary "processing fee" for canceling an appointment nine days early because our pet died? Heartless. Bad business.

Jul 13, 2024

Pat O

My senior dog has been treated over the last few years by Dr. Jones. I have been a steady dog owner for 50+ years and have never experienced the level of care, professionalism, and treatment options I have received at this practice. Moreover, my assessment and instinct of my pet has been respected and validated. I’ve never been rushed and always feel genuinely listened to. I’m quite impressed with the staff, especially the vet tech, Rose, who has assisted through my dog’s visits and surgery. It’s wonderful to feel such confidence in a provider. I am grateful and happy to travel a distance to get such quality care.

Mar 20, 2024

Sharon Seitz-McCormick

Seems like most Vet clinics have turned into primarily money making ventures. I became exasperated when my dogs were treated as just another number with our local vet. I feel like they abused what was a sacred contract between us when they failed to take appropriate care of my pets. After my small dog began having severe seizures (the local vet clinic couldn't have cared less and wanted an additional fee for "squeezing her in to evaluate her"), I decided something different needed to happen. I'm happy to say I found IVC. I feel like that sacred contract has been restored. Every single person who works there cares about the well-being of my Fur Babies. The front desk staff is the most professional I've ever encountered and the vets are prepared to offer holistic options. I gratefully and happily drive an hour and a half each way so my dogs can get cared for by people who actually care about us.

Jul 18, 2024

Paula Corsaro

Everyone at IVC Richmond is kind and helpful. They are amazing with our two senior rescue dogs Buddy and Zoe. Zoe just had a dental procedure and came out of it beautifully, she feels so much better and is happy. Everything is well explained. We love Dr. Jones, thank you all for caring for our furbabies!

Jul 23, 2024

Nichole Schoolcraft

My dog was seen today by Dr Dayton. Tim my 3 legged hound dog is 12 with elevated kidney and liver values and painful which limits pain medication he can be on. She helped come up with a good plan for his pain management and medication that will help support his kidney and liver. I know he won’t live forever but I feel better having a plan to keep him comfortable and support him the best I can. All the staff was very nice. Thanks, IVC family.

Apr 19, 2024