Broad Street Veterinary Hospital

Unbelievably disappointed in my experience at BSVH. I'm shortening this because there simply isn't enough room for everything that went wrong during this appointment. First, I took a day off from working for our scheduled appointment only to find out the receptionist never scheduled it. Had to reschedule to a different day and take extra time from work. Second, they took my dog into a back room for his appointment without me which is not something I expected. He was supposed to have a follow up to see if his heartworm was gone. They suggested he also get his distemper. I don't think he actually had this distemper. (It wasn't on the bill they handed me which I realized after we left.) The vet seemed angry and confused and annoyed. She told me he was on the wrong medication (medication they had prescribed). Also said he had the wrong procedure at another vet. (Complicated) Receptionist told me she didn't even know he was positive for heartworm. (It's in his paperwork.) They said they'd email me a link for the new meds. I have yet to receive it. Absolutely zero apologies for any of the confusion or incompetence. Extremely disappointed. The final blow was as I'm paying the bill and making small talk about the cost of living in Richmond (whatever) the receptionist responds with "Well, you can blame Biden." Maam, please leave your political opinions at home. That was extraordinarily inappropriate. I'm upset. I had a choice of vets when I adopted my dog and our first visit to BSVH was a positive one. This time, absolutely not. Update: its been three days and I still haven't received an email for the updated medication but despite me asking multiple times for them to cancel the original online order for the wrong meds, I received a notification that it's been shipped. Awful.

posted: 07/08/2023

My favorite vet in Richmond so far. I never wait more than 10 minutes to be seen and it’s usually pretty easy to get an appointment! The receptionist, vet techs, and the doctor himself are all so kind and knowledgeable. Me and my two kitties always feel welcome, and even better, it’s always quick!

posted: 03/11/2023

I've been going here for 18 years and have always been impressed. Dr. Rose was our vet for the longest time and now our newer pets see the other doctors here. All are fantastic and I deeply trust their care for my dogs and cats. The front desk staff is incredible, too! So kind and loving -- they all really get animals and their owners. It's a very supportive and knowledgeable vet hospital. The cool, historic architecture is an added bonus!

posted: 01/11/2023

Very friendly, appointment in a reasonable amount of time, facility and rooms looked clean, very short wait time upon arrival. Cat approved.

posted: 04/12/2023

I'm so grateful for this establishment. They were the only ones that fit me in during a busy schedule for an emergency for my husky boy Jake! They were able to cure my boy's eye (which he could've lost if we would've waited another day)This place is the best hands down. They were very attentive, informative and very friendly. I will definitely keep coming back. Thank you for saving Jake's left eye and for your outstanding services!

posted: 04/26/2021