VCA Animal Emergency Critical Care

We had to bring our dog there a couple of weeks ago. It was late. We got there at 11:15 pm. Closing time 12 mid night. First, the woman at the desk who was supposed to let us in. She ignored us. Finally, someone from the waiting room let us in. We went up to the desk. Woman with her ear pods in looks at us holding our small dog who was in pain looked at us and said we are closing soon here is a list of places to take your dog. Next closest place was at least 40 minutes away. We were like we have 45 minutes. Thankfully, the wonderful tech came out and took our dog. The vet and tech were amazing gave our dog great care. Were patient with us explained things and all was good. We are grateful of the great care our dog received from them. However, we were so stressed and having being told to leave or not even being let in was very traumatic. If that is the actual policy, not to see pets after 11 pm so you can close on time at midnight. It should be stated on the website and have signage at the door. We would have never even wasted our time to stop there. Again , the vet and tech were wonderful.

posted: 08/30/2025

We were not happy with the guidance given by the dr. After getting a 3rd opinion theirs being the second we realized we should have put our dog down instead of spending thousands of dollars for an overnight stay that included minimal testing. The first that we saw before here and the one we saw after were more straightforward about what we should do. They were not. We also felt we were given a sense of hope that we should not have been given. They also charged us for drugs like antibiotics they just started administering and would not let us to take the remaining antibiotics with us when we wanted to go directly to the other vets office.

posted: 01/10/2025

I am absolutely mortified by the veterinary care I have received at this clinic. Doctors lack compassion, and are wonderful at misdiagnosing patients. Nothing like catching an attitude and a horrible bedside manner! Not to mention the rude staff. My dog was misdiagnosed and was not given a respiratory panel, and sent home. Turns out he had pneumonia and succumbed to this illness at my clinic after it was too late. No antibiotics were given. The doctor told me that "benign neglect" was a fair choice. Funny because my dog is now dead because of this. By the time another vet saw him, it was too late. I had numerous veterinarians at the other clinic tell me my dog should have gotten a respiratory panel and at the very least some sort of antibiotics. I am left now without my soul dog and angry. I am respectful towards staff, but when I was asking questions I was accused of being a hypochondriac and received eye rolls from staff. But yeah, my dog's condition was not serious, even though he had green discharge from both nostrils. And was weak. And not eating. And had a fever. Ridiculous!!!! I am so disappointed. I would never write a negative review for a clinic but use caution. I am so upset. Maybe he would have passed anyway but my one year old Labrador shouldn't be dead. Told me to wait a week and it'll "go away". I opted to have him rechecked and it was too late. Shame on you.

posted: 09/19/2024

I cannot say enough good things about my experience with Dr. Church and the patient intake coordinator, Kim. The new patient paperwork is streamlined and is actually designed for the 2am-half-asleep owners. The staff are excellent and so efficient, the initial exam occurred within 1min of walking in the door. Along with the meds being filled literally 10min after the diagnosis - they also included a pill cutter which was such a thoughtful (and honestly unexpected) addition from an emergency vet. Kim, Dr. Church, and the additional staff working that night are excellent - I am so grateful for all of them.

posted: 08/10/2024

I recently had the heartbreaking experience of losing my beloved pet, and cannot express how grateful I am for the exceptional care and compassion provided by VCA Animal Emergency or aka The Life Centre. From the moment I walked through their doors, the staff here showed genuine empathy and support. They understood the depth of my sorrow and went above and beyond to ensure both my pet and I were comfortable throughout the entire process. Everyone demonstrated the highest level of professionalism explaining every step of the situation with patience and clarity, allowing me to make informed decisions. What truly stood out was the kindness and compassion they extended to my pet after his final moments. My boy Diesel was treated with utmost respect, and I felt reassured knowing he was in capable and caring hands. Beyond the medical care, the entire staff showed unwavering support to me, providing a shoulder to lean on during a difficult time. Their thoughtful gestures and willingness to listen truly made a difference. I highly recommend this location to anyone seeking compassionate and top-notch veterinary care. They turned a heartbreaking experience into one filled with comfort and support. I will be endlessly grateful for everything you did for me and my family during this challenging journey.

posted: 09/08/2023