Banfield Pet Hospital

Edit to add: after submitting a formal complaint, the manager reached out and was lovely. The issue was promptly resolved & I wish them luck in the future with their customer service skills. I’ll reiterate- the vet that took care of my dog was lovely, and it seems like they have new management so hopefully we see an improvement going forward. I would give zero stars if I could. This was one of the worst veterinary experiences I’ve ever had. We waited 45 minutes past our appointment time to be seen, with no explanation or apology from the staff. When we were finally called in, the vet was actually sweet. To make matters worse, Banfield performed unauthorized procedures on our pet just to upcharge the visit. We were not informed or asked for consent, and then were hit with unexpected charges. This kind of behavior is completely unethical and unacceptable. We will never be returning, and I strongly urge others to take their pets somewhere that actually respects both the animals and their owners. Autumn in particular is a disaster and refused to speak to me, because she knows she wrong.

posted: 05/05/2025

I took my recently adopted Mastiff, Gio to this location. I’ve had issues with other Banfield locations in the area so I was nervous, but they were phenomenal. The vet techs were amazing! They explained all the plans available and what they offered. For me, this makes it affordable. They did everything there in the office. Dr. Law and the tech assisting were hands down the best at handling my guy. I wasn’t sent home to give dewormer or try to get a fecal. They did it all right there which saved me time and stress having to do it all at home. I would recommend Dr. Law and her team.

posted: 05/04/2025

Review for Banfield on East Market Street, Leesburg - 1 Star I recently had a very disappointing experience at Banfield in Leesburg that has compelled me to share my thoughts. I took my dog in for an all-day appointment, fully expecting that he would receive the care and attention he needed while I was away. However, the outcome was far from what I anticipated. At the end of the day, my wife received a call stating that our dog wasn't being cooperative. The staff member suggested that if I came in to put a muzzle on him, they could see him that same day. Confused but hopeful, I rushed to the clinic only to be met with further frustration. I was informed that despite the muzzle, they simply didn’t have the time to attend to him and would need to reschedule. If they knew there wouldn’t be time for him, why wait until the end of the day to inform me? I insisted on speaking with the doctor, but I was met with excuses about how she was too busy to come out and address my concerns. I couldn’t help but notice that they only had ten appointments scheduled that day. Given their limited capacity, I found their prioritization of tasks and patients to be seriously lacking. When they finally brought my dog out to me, I notcied the condition he was in. He was noticeably distressed and peeing all over the floor. I inquired whether he had been taken outside during his time there, and the vet tech informed me that he wouldn’t let them. If he was indeed too anxious to be handled by their staff, why did they feel confident bringing him out to me? Due to this distressing experience, I decided to transfer my dog's care to another Banfield location in hopes that the service would be better. I urge anyone considering bringing their pet here to think twice, and definitely don’t wait until the end of the day for crucial updates. My experience has convinced me that this location is not adequately equipped to handle dogs, particularly those who may be anxious or fearful. Avoid this place if you want your beloved pet to be treated with the compassion and care they deserve. Note this isn't the first time we have had issues with other small doggies.

posted: 02/24/2025

Dr. Macey does a wonderful job taking care of my pup. He can be a handful and fearful but she handles him with professionalism and care. Highly recommend!

posted: 06/11/2025

Pet Insurance plan. My dogs pet insurance was billed to my credit card. Card was stolen and I updated and gave my new card to be billed on auto draft for future payments. Company said that was fine. We recently got a collections notice because they failed to bill the new card and cancelled our account. They refuse to fix the issue. Edit - we already called the number provided in the response to this review and they were unwilling to correct their mistake

posted: 12/27/2024