Banfield Pet Hospital

This Banfield was pretty great until my dogs usual vet left. After he left the care has still been pretty good, but their most recent Vet....I'm not a fan of. Dr. Lew appears to not be good at calling patients back. My dog has been dealing with an ear infection for awhile now, so they had a special test taken and once they got the results, I would be given a call. I got a call about 2 weeks later, but I couldn't take it due to a being in a work meeting. I listened to the message and Dr.Lew wanted to discuss it in depth on the phone with me about the next steps in treatment. When I was available to call, they closed for the night, so I called the following day ( Friday) Dr was busy, was told he would call me back. Weekend goes by, didn't hear from him. Come Monday I call them, was told they will give him a message to call me back. Nothing. Tuesday, I call again, was told He was out and would be back around 2:30 and they would leave him a message. Nothing again. Called back on Wednesday, was told the Dr was out until Friday, but would ask and see if the other Vet to look at the results and give me a call. Heard nothing. It's now Friday , where Dr.Lew was supposed to be back in and I still have not heard back from him or anyone. The nurses and front staff have been great to us, so I don't doubt them when they told me they left the Dr. messages, but he is their newest Vet and so far...I am not impressed and I don't believe I will go back to him, cause I never had a vet do this before and it doesn't appear to me he gives a damn. Which is very unfortunate, cause we really do like the nurses and front staff at this location.

posted: 07/14/2023

The entire staff is professional and friendly! Our furbaby, Louie, loves it here. We specifically drive 25 mins to this location when we have another Banfield 5 mins away. Follow his IG @louietheshiba

posted: 07/29/2023

This location is by far the best. My dog loves everyone here, and that makes appointments so much easier. Any time I have needed a check up or had a concern the team fit me in for an appointment, or I was able to speak with someone about the health of my dog. They also have a cat room that is specifically catered to cats and their comfort, which goes above and beyond any other Banfield (or vet on general) that I have been to. I appreciate everyone here so much thank you Banfield Fox Mill!

posted: 12/23/2022

Dr. Lew is the best! Patient, listens well,and extremely knowledgeable. Perfect advocate for my dogs. Allows me to make the best decisions for their quality of life. Highly recommend!

posted: 04/14/2023

We switched our 11 year old beagle over to our local Banfield over a year ago, and have had nothing but good experiences with the Wellness plan. She's had everything from teeth cleaning, extractions, medication, check ups, and even surgery to repair an ACL. Anything not on the plan is communicated up front, so there are no hidden surprises in care. From the kind hearted techs, knowledgeable doctors with great bedside manner, to the constant communication, I couldn't be happier with how Banfield treats my pup. Joanna wags her tail going into the vet, as well as leaving.

posted: 07/25/2021