Banfield Pet Hospital

Sonic Cookie

This is my all time favorite vet! All the staff here are very compassionate and patient, they treat my cat very well and they still give rude or aggressive cats the same quality of treatment. I’ve developed a relationship with the members of staff I see often, and we talk about our pets during the appointment. They can be busy or behind schedule, but it’s because they take as much time as is needed with every patient. Some of the bad reviews I read mention the Wellness Plan. I could get how it would be annoying to discuss that mid-appointment, but the plans really do help a lot and the services here are way cheaper. All my cat’s routine care is covered and I get 15% off everything else. People regularly ask me where I take my cat to the vet. Other negative reviews say that Dr. Nelson was rude. I can get how he can come off as stern, but it’s always because he cares. He’s very honest, he doesn’t sugarcoat what he tells you. He takes as much time as is needed with every patient, and he’s always studying new research in the field to give better care and to educate his patients.

Dec 14, 2024

Nichole Chaffee

It's always hard to find a good doctor when you move, but I never had to worry about finding a good vet because Banfield is available everywhere. My first experience at the Orem location wasn't the greatest, but it did get better. With the new Provo location, I have had nothing but good experiences. The vet technicians are kind and you can tell are animal lovers. The doctors are helpful and really listen and take care of concerns. I never liked to drop my dog off but I have been able to here because I know she is in good hands.

Dec 16, 2024

Ben and Vicky Hammond

I would like to piggy back on the horrible review(s) of Dr Nelson. We took in our 2 year old Pug for a dental appointment a few months back. They said they noticed something odd in his mouth and wanted to do an X-ray. They did one singular X-ray and determined that he needed surgery to remove multiple dentigerious cysts. We then got a call back starting with the words “I have some unfortunate news”……. just to say that there isn’t a dental specialist in the state of Utah who can perform this surgery(which is incorrect). When we discussed finding someone to do it, Dr Nelson said he would do it himself but he isn’t willing to “open a textbook and go in blind”, which was a shockingly inappropriate and unprofessional comment. My wife and I were obviously very worried about this issue with our little buddy so we took him to Union Park Veterinary Hospital in Cottonwood Heights, who were fantastic. They determined that there were no cysts. When asked about where a potential surgery would be done, they told us that there is a dental specialist in Utah who does these surgeries, making Dr Nelson wrong again. Banfield was also unresponsive to Union Park Veterinary Hospital when trying to get a full set of x rays. The vet at Union Park informed us a full diagnosis can’t be made without a full x ray. Banfield in Provo said that they took a full x ray set, just to find out that was incorrect. So in summary, Dr Nelson diagnosed our dog with something he didn’t have, told us that there was no one in the state who can do the surgery, which was incorrect. Then it was determined that they didn’t even do a full set of x rays, making it impossible for anyone to make that diagnosis. Dr Nelson is the perfect blend of incompetent and unprofessional. We genuinely feel that our pet would be unsafe continuing to get care there. We recommend those in the Utah County area opting to take their pets to the Union Park Veterinary Hospital in Cottonwood Heights. They were so kind, caring, and gentle with our dog and did everything they could to get him the best treatment possible.

Dec 14, 2024

Delaney Rakuita

I never post reviews but I thought I would this time because although I do not know the managers name, when I called in with a concern, she was so helpful. She made sure that I understood everything. She walked me through the pricing of the plan and what that would include, she also helped me get my plan upgraded to best meet my dogs need. I am so impressed with how nice she was and the great customer service she provided.

Aug 22, 2024

Sara Cooley

Avoid Dr.Nelson! The vet tech was amazing! The vet Dr. Nelson on the other hand was rude and condescending. He cut me off from explaining the issue and then got frustrated when I became upset. He did not introduce himself, pet or even looked at my dog. I was there for two hours total and had high hopes when the vet tech was so great only to leave angry frustrated and in tears.

Dec 5, 2024