Town East-Galloway Animal Clinic

I went to their hospital because I required a letter to be given to Mesquite animal shelter, in order to to euthanize my cat. My recurring sickness had rendered me unable to take care of my pet. These people were unprofessional and lacked communication skills. I waited more than 30 minutes for them to into the exam room and at first I talked about the possibilities of my pet being adopted, however, when I found out the cat needed further test to complete the paperwork, I decided to euthanize him. However, we were told the clinic was closed and suggested we come back the next day, despite their rude lack of consideration in which they came into the exam room more than 30 minutes late. I didn't appreciate their tardiness, nor did I appreciate their suggestion of ordering test for my cat when earlier I had told them I did not have funds. So they seemed all about the money. When I would ask them simple questions. the doctor had to go out the room to obtain the answers, each time, this would take more than 10 minutes. If I ever get a new pet I would never come back to this facility.

posted: 07/26/2025

Absolutely love this place and Dr. Chelly and Dr. Joe Quinn are the greatest!! We have four dogs and they are family. Drs. Chelly and Joe and the whole staff are wonderful with our dogs and treat them with such care and compassion...like one of their own. The clinic is an hour away for me (one way) so it is not necessarily easy or convenient, but I trust their expertise, skill, and guidance that the drive is worth it!

posted: 08/08/2019

I would never go there ever again. I kept thinking about writing this review, but hadn't because it is devastating to think about it. However, I think others should know. What made me think about it was that I had to have a cat euthanized because she was dying of a genetic disease, polycystic kidney disease Katy atrial Animal Hospital helped me with that, and they were wonderful. This review is about experiences I had with Town East in 2021. I had a 15 year old cat who was diagnosed with small cell intestinal lymphoma in 2019. I was taking her to Animal Diagnostic Clinic for chemo. However in October 2020, the chemo began to fail. There is no cure for it. Chemo was to buy more time for her. By January 2021, I was fairly sure it was time to help her with Euthanasia. She was suffering. But, it is hard... really hard. In October 2020, I had called Town East to get information on it. The lady who answered the phone was very nice. January 2021, I made an appointment with Town East. I wanted them to examine her and let me know if they thought it was time for euthanasia. I had forwarded all of her medical records regarding her lymphoma and treatment along with an explatoon of the purpose of the appointment. I was sure she would be euthanized during that appointment. It was very obvious that she was dying and suffering. I was early to the appointment. They came to my car to get her, and I could not even go in wearing a mask and with proof of COVID vaccinations. I was waiting for the call saying they agreed that it was time to euthanize her. However I received a very disturbing call from Dr. Rodriguez who apparently had no idea why I brought my cat in. She basically was accusing me of animal sbuse. She kept telling me how underweight she was and that she could see her spine. That is natural with intestinal lymphoma and one of the reasons I had brought her there to be euthanized. She then asked if I had considered her for testing for bowel disease. I told her my cat had small cell intestinal lymphoma. With an accusatory tone, she asked me how I knew that. I explained she had a biopsy of her small intestine. I explained her history with the lymphoma. She didn't seem to listen. I told her to read Misty's medical records I had provided. She still didn't listen. She had me check out over the phone and they brought me my dying cat. They had dewormed her without my permission. She did not have parasites and that alone could have killed her. I complained to the owner and was promised that it would be different if I brought her back which I did and still she was not euthanized and still there was confusion. It was hard enough to be losing my precious Misty and watch her suffering with her lymphoma. All of this horrible experience with Town East was very traumatic. I made an appointment with Metro Paws. They let me come in with my cat. They examined her and said her abdomen was full of the lymphoma and asked me if I wanted euthanasia. I said yes, and they let me pet her until she died. I will never forget how horrible Town East was to me when I was already devastated knowing it was time for my cat to be euthanized. They also caused my cat extra suffering.

posted: 07/23/2024

Came here today with a puppy my mother and I found in the trash near our home- the folks here were amazing! They helped us best understand all of the options, did a test to make sure the pup was healthy, and helped us with options on how to treat worms when the results came in. I would highly recommend this clinic to anyone looking for help best caring for their animals or any that one might find! Again, big thank you to this clinic, our family is very happy with our new adopted pup, and she is very happy to be home even if she does has to take meds for a bit.

posted: 06/16/2023

Worst place ever! I have been taking my 3 animals there for over 30 years. The poor quality of service, non reliability, poor value, and gotten really bad. The first experience was I waited 2 hours in the parking lot before my dog was even seen for a bordetella shot and check up on 5/20. No one ever informed me during this wait why it was taking so long. The vet tech called and said they were about to take her in and an hour later finally was finished! I wrote a letter of complaint to the owner Dr. Michelle Quinn and never received a response until 2 weeks later and another phone call! Then again 7/21, they kept my cat over 7 hours just to be groomed! No access to water of any kind! Again, the poor quality of service is not there! The practice manager Lauren has no clue how to run the place, and no one cares anymore!

posted: 07/22/2020